Guest: Abhishek Ghose, Senior Principal Data Scientist, 247.ai

Abhishek Ghose is the senior principal data scientist at 247.ai, a leader in conversational AI. Understanding customer "intent" is the most critical piece in a chatbot conversation and Abhishek highlights how AI, particularly new age transformer based NLP models like BERT, are enabling intent identification using very less data. Learn more about Abhishek's work at: https://www.linkedin.com/in/abhishek-ghose-36197624 

Keywords: chatbots, conversational AI, natural language processing (NLP), intent classification, BERT, transformers