On this episode of Engage, hosts Capt. Laura Woods and F/O Ryan Argenta sit down with Capt. Tom Thornton from the Professional Standards Committee—a man who’s been defusing cockpit conflicts since 1998. With over 17,000 pilots on property, ProStans fields a high volume of calls each week, tackling everything from CRM breakdowns to personality clashes in the flight deck. Tom pulls back the curtain on what really happens when pilots call in, how confidentiality works (hint: it’s not anonymous), and why ProStans should be your first stop—not your last—when facing peer-to-peer conflict.  

From misunderstandings and fatigue-fueled frustration to inappropriate cockpit banter, Tom shares insights from decades of experience, explaining how ProStans aims to keep conflict resolution in the hands of pilots—not HR. Whether you’re new to the Company or a seasoned captain, this episode is a must-listen for understanding how we keep our crews cohesive, professional, and focused on safety. If you need to speak to the Delta MEC Professional Standards Committee, please call 1- 855-778-2637.