Today's guest is Frank Herfert, Team Lead of Business Intelligence and Machine Learning at Quandoo in Berlin. With millions of seated diners in over 17,000 restaurants, Quandoo offers diners an unmatched choice of dining experiences from Michelin-starred restaurants to local favourites. Restaurateurs are equipped with an industry-leading reservation management system that supports them in driving transactions and engaging with their customers through the Quandoo platform.

Frank is responsible for leading the sales and operations analytics team at Quandoo, where his main projects are lead prospecting in Machine Learning customer segmentation, time-series forecasts, churn prediction and prevention, as well as reporting for internal and external stakeholders. in his spare time, Frank also delivers workshops helping companies implement their first ML capabilities.

In the show, Frank will tell you about:

What Quandoo is all about,

How they went about bringing in Machine Learning models to retain customers,

Managing the “Black Box” to help make data-driven decisions,

How to effectively apply Machine Learning in your business,

and Their interesting project on predicting future customers in London.