While enjoying the European Emergency Number Association EU Emergency Services Workshop 2013 in Riga, Latvia, I had the opportunity to sit down with John Chiaramonte, Lead Associate with Booz, Allen, Hamilton and member of the NG9-1-1 Institute Board of Directors about the job of the NG9-1-1 Institute, and his views on how Next Generation Emergency Services are progressing in the European Union, and some of the common challenges agency's are facing that are very similar to those found in the US. This episode is on my 'highly recommend' list as John is not only a knowledgeable speaker, but well articulated in how NG911 works, as well as understanding the operational hurdles we need to face here and abroad.