What separates an ordinary experience from an unforgettable one? It isn't perfection, expensive upgrades, or grand gestures.

In this episode of The YES Show, Christine shares why extraordinary service is only about being 10% better than average, consistently. Through inspiring stories from Snowmass Country Club, lessons from hospitality legends, and practical YES Framework examples, you'll discover how making friends first, pausing before saying no, and looking for the "next YES" can transform guest experiences, team culture, and even your personal relationships.

What You'll Learn:

• 🍍 Why being extraordinary is simply adding your consistent 10% extra.
• 🍍 How making friends first creates memorable experiences and stronger relationships.
• 🍍 Why pausing before responding helps eliminate anxiety and unlock creativity.
• 🍍 How to find the "next YES" instead of ending conversations with "No."

Action Items:✅ Identify one opportunity this week to add your extra 10%.

✅ Practice making friends first before solving the problem.

✅ Replace one "No, unfortunately..." with "Here's what I CAN do."

Connect with Christine:

📍Website - ⁠https://www.thewisepineapple.com/⁠

📍LinkedIn Profile - ⁠https://www.linkedin.com/in/christine-trippi-56105311⁠

📍Instagram - ⁠https://www.instagram.com/the_wise_pineapple/⁠

📍YouTube - ⁠https://www.youtube.com/channel/UCU7LZGz1ZsveweIvpCIkrfQ/⁠

📍Join our FREE Facebook Group of Hoteliers - ⁠https://www.facebook.com/share/g/wDiuSA1RbSGqqtJH/⁠

📍Join the Crown Society! ⁠https://www.thewisepineapple.com/crown⁠