In this episode, Seth and Chris talk with Steve Stesney, Senior Product and Data Practice Lead at Predictive UX.

Highlights:

3:30 What is predictive user experience and how did Steve get there?
5:30 Grasping disambiguation and the move to graph data
18:00 Building trust in the data
19:26 Explaining taxonomy, ontology and knowledge graph to executives
21:30 Connecting UX and knowledge graphs
28:00 Managing the open floodgates once users discover what knowledge graphs can do
36:30 What is "predictive ux" ?

Links:

• LinkedIn Profile
  https://www.linkedin.com/in/stephenstesney/
• Website
  https://www.predictiveux.com/

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Scott Taylor, the "Data Whisperer" about telling stories about data management.

Highlights:
2:00 Data Whisperer origin story
9:30 Translating complex dry material into a story that resonates
11:30 Why master data is the most important data and how to help execs understand it
18:15 Bad data + AI = AS (Artificial Stupidity)
22:30 Every system demos perfectly
26:25 Don't say "data quality"
27:30 Definition of digital transformation
32:00 Ugly babies and the reality of bad data
38:30 About the book, "Telling Your Data Story" 99% buzzword free (coupon code in show notes)
47:00 Data management is macro trend agnostic
49:00 What's next - more puppets and dad jokes
52:00 Influencing the next generation of data managers

Links:

• LinkedIn Profile
  https://www.linkedin.com/in/scottmztaylor/
• Website
  www.MetaMetaConsulting.com
• BOOK
  Telling Your Data Story  - Data Storytelling for Data Management
  20% off with code: DATAWHISPERER (publisher site only)
  https://technicspub.com/data-storytelling/
• Top Content
  Too Much Tech Talk?  (A puppet service announcement)
  The Little Red Data Hen - A Cautionary Tale
  Connecting Data Management to the Essence of Your Business
  Data Has Got to Move to Have Value
  The Super Hero Adventures of **Master Data**
  Scott Taylor - The Data Whisperer YouTube Channel

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Henrik Hahn about driving innovation and change in his role as Chief Digital Offer at global chemical specialty giant, Evonik.

Highlights:

12:30 Organizational change and culture science
14:30 Augmented intelligence vs artificial intelligence
20:00 On deciding where to start
29:00 Using data to measure success
39:00 Organizational design
44:00 Dealing with information gatekeepers
48:30 What kinds of tools are getting best traction
52:00 Lessons learned while tackling big change

Links:

• https://corporate.evonik.com/en
• https://www.linkedin.com/in/henrik-hahn/

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Jim Iyoob about using data and AI to deliver customer experience that matters.

Highlights:
2:25: Our celebrity guest…Named top 20 influential people to follow on twitter and who has been inducted into the CX Hall Of Fame
8:10: Adding value & being a great person….Let’s look at the customer experience through the customer’s lens
17:10: AI as a plug and play solution….myth or reality?
19:10:…the insights and the understanding. The mechanisms and methods to extract more insights than the average bear.
22:55: What goes into setting up controlled vocabularies, architecture, etc…how well are organizations prepared?
27:55: First things first: human intelligence. What is the outcome we want to drive? What is the hypothesis we want to drive? Is the data there to help us make insightful decisions? 
34:35: Transparency driving accountability 
40:25: What are you  seeing at organizations when you go in and start looking at their knowledge bases?

Links:

• Etech Website
• Jim on Instagram
• Jim on Linkedin
• 22 Influential Leaders to Watch in 2022
• The CX Hall of Fame
• Books:
  • Quality Monitoring in a Contact Center: Making Sure Your Contact Center Works for Your Business
  • The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence
  • Delivering Customer Experience That Matter: Combining Human Intelligence with Artificial Intelligence to Delight Your Customers and Gain Market Share

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Tom Davenport, author of The AI Advantage How to put the artificial intelligence revolution to work.

4:40 On getting started in this space

7:47  What is most important today for organizations that are trying to operationalize AI 

16:05 How organizations are doing in the human collaboration space and knowledge space

21:26  What is slowing organizations down…is it infrastructure or understanding? 

31:40 Do organizations need to get ahead of the curve for augmented reality

34:12 Tom's take on Gartner’s prediction on Knowledge Management for AI…the largest growing segment and the largest spend 

40:08  Customer experience and personalization…are you seeing organizations doing that effectively? 

46:56 Democratization of AI 

50:30 What is in store for 2022

Links:

• The AI Advantage
•  Only Humans Need Apply
• TomDavenport.com

Thanks to our sponsors:

• Marketing AI Institute
• CMSWire
• Earley Information Science
• AI Powered Enterprise Book

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Michael Schrage, Fellow at MIT Sloan School's Center for Digital Business and author of the book, "Recommendation Engines."

Highlights:

3:44: checkered past
12:50: covering the overwhelming nature of technology
15:50: why do people make decisions
18:21: Perfect choice-what are the right choice architectures?
24:25 Recommendation engines: The hand you're delt - how the bluff matters
26:15: How do we use tools and technologies to come up with better and more reliable advice?
32:50: Ethical topics
49:06: What impact does good advice have on agency and autonomy
52:30: What Michael is working on next 

Links:

• Book: Recommendation Engines

Thanks to our sponsors:

• Marketing AI Institute
• CMSWire
• Earley Information Science
• AI Powered Enterprise Book

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Stephanie Lemieux, President of Dovecot Studio about the nuts and bolts of taxonomy and information architecture.

Highlights:

1:42 - Stephanie Lemieux background & Relationship with IA & Taxonomy

7:30 - Complexities & Foundational Problems

15:05 - Graph data and knowledge graphing

22:15 - Dynamic roles within an organization

37:27 - Leveraging weak signals and solutions

48:48 -What's the "excuse case"

50:59 - Value difference between large global and integrated organizations vs. a focused and niche organization

53:35 - Opinion on finding talent

Links:

• KMWorld Conference 
• Taxonomy Boot Camp
• Dovecot Studio

Thanks to our sponsors:

• Marketing AI Institute
• CMSWire
• Earley Information Science
• AI Powered Enterprise Book

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Jeff Coyle about how AI is impacting content strategy.

Highlights:

2:55 - Craft beer - on winning the award for a Mexican lager
10:00 - Jeff's path to a passion for SEO
14:30 - On using data to decide what to write about
20:00 - What does Google think you think is important on your site?
25:00 - Publishing low quality content is like a time bomb
36:00 - Existential risk of not using data to drive content decisions
39:00 - If you're not there at the top of the funnel you don't deserve to be at the bottom
41:45 - Owning a content space - what it takes
56:00 - Future of AI's role for content strategy

Links:

• MarketMuse website
• Content Strategy Guides & Case Studies
• Market Muse Content Strategy Webinars
• MAICON
• https://www.linkedin.com/in/jeffcoyle/

Thanks to our sponsors:

• Earley Information Science
• CMSWire
• Marketing AI Institute

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Mark Anderson about the new field of pattern discovery and its impact on AI.

Highlights:
11:45 Path to pattern discovery
17:15 Eliminating the  hypothesis and focus on the data with a Y value
30:00 Solving the most challenging problems with pattern discovery
40:00 Making sure this technology is only used for good
42:15 Identifying a COVID test that is 98% effective within minutes
44:30 Pattern recognition processors
48:30 The importance of clean data and making the most of the data you have
52:00 Best use cases for pattern discovery

Links:
Book: The Pattern Future: Finding the World’s Great Secrets and Predicting the Future Using Pattern Discovery  https://www.amazon.com/gp/product/B07659RJGB/ref=dbs_a_def_rwt_bibl_vppi_i0

About Pattern Computer https://www.patterncomputer.com/

Paper: Learning from learning machines: a new generation of AI technology to meet the needs of science https://arxiv.org/abs/2111.13786

Contact Mark:

• https://www.linkedin.com/in/markandersonpredicts/

Thanks to our sponsors:

• Earley Information Science
• CMSWire
• Marketing AI Institute

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book

In this episode, Seth and Chris talk with Tim Huckaby about the his experience as a software developer in the 90s and his take on the future of AI and computer vision.

Highlights:

4:30 Developing software at Microsoft in the 90s
11:00 Hollywood stories
14:30 Leaving Microsoft and building an app dev firm
17:00 Building CNN's "Magic Wall"
22:30 Predictions gone wrong and right
29:00 Pace of change in ML - quantum computing
38:00 Augmented reality and computer vision
48:00 AI and ethics

Contact Tim:

• https://www.linkedin.com/in/timhuckaby/

Thanks to our sponsors:

• Earley Information Science
• CMSWire
• Marketing AI Institute

Thanks to our sponsors:

• VKTR
• Earley Information Science
• AI Powered Enterprise Book