Episode 196: Does customer success even need to exist?

⏱️ Timestamps:

00:00:00 - Intro

00:01:48 - Should customer success exist?

00:02:52 - The Frank Slootman perspective

00:03:36 - Turkeys, digestion, and CS analogies

00:05:55 - The marriage of customer success

00:07:45 - A single throat to choke?

00:09:47 - Can tech replace CS?

00:11:27 - Most CS professionals lack this experience

00:13:12 - Eat some rocks, save your marriage

📺 Lifetime Value: Your Destination for GTM content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

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