Open phones, Contact Us email, and more! Aron Hsiao from Terapeak (http://www.terapeak.com) called in with today's market research report. Lorianne, San Jose CA (clbcollectibles), called in with a tip about package enclosures and won an item of eBayana.

Blind seller Daniel, Front Royal VA (karate25daniel), called with a product sourcing tip. Katt, Pittsburg CA (barekatt), offered a listing tip. Both won $25 gift certificates for shipping supplies from Bubblefast.

Why I have an ironclad return policy! Our guests are Alan and Sherry Gilson, known on eBay as Top Rated Seller mylittlegeneralstore.

http://www.mylittlegeneralstore.com

Growing into my eBay store! Our guest is Sharman Huffstetler, known on eBay as Top Rated Seller topfloorfinds as well as givingfromgrace, jasminesattic and buildersurplusbirmingham.

Open phones, Contact Us email and more: eBetsy (monjott, acquisator) called in with her latest Brief. Ron, Birmingham AL (oilerman21), sent Griff and Lee a tip for faster listing during the holidays and all year round. Ruth, Cincinnati OH (2trues), asked about eBetsy's Briefs.

How to deal with negative feedback! Our guest is John Lawson, Founder/CEO of ColderIce Media, known on eBay as shoestringking.

http://www.colderice.com

Griff gave an overview of today's show and introduced the eBay Radio News with Lee Mirabal. Stories include Leon, Leonard and Gwen. Griff announced the launch of eBay's Small Business Saturday microsite at http://www.ebay.com/smallbusiness.

Edie, Santa Monica CA (dress_to_suit), asked for help determining why her sales volume has recently dropped. Griff and Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page.

Austin, Madison WI (techbankshop), asked about an account restriction. First-time caller Monique, Knoxville TN (nilus_fashions), called with the answer to Lee's second trivia question. Griff shared a terrific tip about pricing.

First-time listener and caller Katt, Pittsburg CA (barekatt), detailed her listing routine and also asked about using certain eBay-restricted keywords in her title. Meshell Long from Doba (http://www.doba.com) called in with this week's dropshipping report.  Katt called back with the answer to Lee's first ecommerce trivia question.

Griff and Lee welcomed a new local sellers group to the eBay Radio Seller Groups Directory.  The Oklahoma eBay Sellers Group can be found on Facebook at http://www.facebook.com/groups/OKeBayGroup.  First-time listener and first-time caller Katt, Pittsburg CA (barekatt), called in to share her listing routine.