Open phones, Contact Us email and more: Lee and Griff shared "5 Ways to Win Customer Confidence and Deliver More Delight", adapted from a post by Shana Champion in eBay for Business;(http://www.ebayforbusinessblog.com). Linda, Phoenix AZ, answered an eBay trivia question and won some eBay-branded holiday shipping supplies.

Holiday season prep for merchants! Our guest is Amit Mathradas, General Manager and Head of North American Small Business, PayPal.

http://www.paypal.com

Free and easy ways to drive traffic and sales! Our guest is Roger Keyserling, known on eBay as Top Rated Seller keywebco.

http://www.keywebco.com

Open phones, Contact Us email and more: Gold PowerSeller Ernest is considering selling items for a friend. Eric Nash from Stamps.com (http://www.stamps.com) called in with this week's shipping report. Bonnie, Silver Spring MD (pennyanny), is experiencing decreased sales and wonders why.

Replacing TurboLister and using Promoted Listings! Our guest is Marc Vasquez, Ecommerce Manager, Hydraulax Products, known on eBay as Top Rated Seller hydraulax_products.

http://stores.ebay.com/discount-hydraulic-hose

Wholesale product sourcing for eBay sellers! Our guest is Charlene Anderson, known on eBay as Top Rated Seller purveyorallthingscreative and author of Wholesale Sourcing: A Step-by-Step Guide for Ecommerce Businesses.

http://www.charanderson.com

5 things to know before you hire holiday help! Our guest is Nancy Nelson, known on eBay as Top Rated Seller bkittyvintage, formerly an instructor and Certified Business Consultant in eBay's recently retired Education Specialists program.

Griff gave an overview of today's show and introduced the eBay Radio News with Lee Mirabal.  Stories include a Nobel Prize, shoes for charity and the newly launched eBay ShopBot Beta (http://shopbot.ebay.com) and eBay Collective (http://www.ebay.com/collective).

Aron Hsiao from Terapeak (http://www.terapeak.com) called in with his market research report. eBay's Ripple Saraiya (Senior Manager, Retail Moment Merchandising) from the eBay Deals team popped in to spend some time with Griff and Lee.

Griff, Lee and Ripple read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page.

eBay's Chris Gangai (Site Merchandiser, Deals Platform) from the eBay Deals team popped in to chat with Griff and Lee.