Get to know your customers on social media! Our guest is Sandi Garcia, Social Media Coach "Social Sandi" and known on eBay as office threads.

http://www.socialsandi.com

Open phones, Contact Us email and more. Trish, Atlanta GA (birdhouse-in-your-soul), won the Secret Word Contest. Then Griff and Lee dished her listing number 361049473388. She received a score of 4.95 tureens.

Eight things your mother taught you better than business school! Our guest is Dan Waldschmidt, award-winning author of Edgy Conversations: How Ordinary People Can Achieve Outrageous Success, extreme athlete and managing partner of Waldschmidt Partners International.

http://www.danwaldschmidt.com

Five tips for dealing with difficult customers! Our guest is Charlene Anderson, known on eBay as Top-Rated Seller purveyorallthingscreative.

http://www.charanderson.com

Open phones, Contact Us email and more: Lee told us eBay is testing a membership shipping program Cracker; Lee and Griff also discussed Barrel's Giving Works auctions and scam "postal" email that unleashes a malicious virus. Lee read current events from the eBay Radio Seller Events Calendar, located under Seller Resources in the eBay Radio archives. To submit your sellers group meetup or other event, click on "Submit a Seller Event" in the upper right-hand corner of any archives page.