Open phones, Contact Us emails and more: John, Southbridge MA (aainvestincollectibles), called with a follow-up report on his expensive stolen item. Tom, Pittsburgh PA (blackandgoldfgifts), asked about the new NFL reseller ban. Griff and Lee read some of the best practices contained in the 2016 Spring Seller Update. Barbara, Palmetto FL (grandpaf50), won the Secret Word Contest.