Open phones, Contact Us email and more: eBetsy called in from Dallas, TX, with her latest Brief. Lorianne, San Jose CA (clbcollectibles), is having trouble with a USPS insurance claim. First-time caller Linda, Phoenix AZ (icepurple), wonders if she needs an eBay store.

Julie, Las Vegas  NV (juliesgems), got some bad advice about vacation hold. Krista, Apple Valley  CA (lilmissdisney), has an eBay challenge. Susan, Las Vegas  NV (susansales), answered Lee's eBay trivia question and won some eBay-branded holiday shipping supplies.