Open phones, Contact Us email and more: Andrea, Mooresville NC (tookieryan), called back to discuss the ramifications of changing her eBay ID and store name. Ed, Corning NY (eds-e-threads), asked about the new $30 Promoted Listings credit. Cat, Bay Shore NY (varoom1234), got dinged for a late shipment due to her time zone.

Episode 6 of eBay's Open for Business podcast, titled "Who You Are, Not What You Sell", is all about the importance of having a mission statement; to listen and subscribe via iTunes, GooglePlay, Stitcher or RSS feed, go to http://www.ebay.com/openforbusiness.

Maria, San Jose CA (thestylelister), asked for a re-dishing of her eBay item number 182513057036; she earned a score of 5 tureens and won an eBay Radio dish towel! Sharman, Birmingham AL (topfloorfinds), won the Secret Word Contest.