Open phones, Contact Us email and more: Durindi, Glendale AZ (drindy), asked about contacting buyers outside of eBay and the new eBay-branded holiday shipping supplies. Julie, Las Vegas NV (ilovejuliesjems), asked how to create a codeless coupon. Trish, Atlanta GA (birdhouse-in-your-soul), called in with the Secret Word. Ron, Birmingham AL (oilerman21), had a question about Markdown Manager.