Many industries are in crisis due to the increasing rudeness and incivility that many people are expressing towards front line staff. In this context, the labour shortage is not just a demographic issue, but more about workers being fed up and not taking it anymore. From healthcare, to retail, restaurants, and hotels, people are taking out their issues on workers and anyone else they can yell at. What’s up with that, and more importantly want can be done?
It’s not just rudeness, but a growing trend of public outbursts. People losing their shit for both legitimate and entirely made up reasons. Add to this a near ubiquity of smart phones and one person’s meltdown is fodder for clicks and lulz.
We can and should call this what it is, symptoms of a larger mental health crisis. However that only opens a larger conversation on what we ought to do in response. What supports should be in place, both for workers, but also people who are in need of help? Is the issue rudeness, or could we describe this as misguided civil disobedience? Is making a scene in public new, or is the recording and sharing of it what is new? Instead of each of us getting 15 seconds of fame, are we now promised 15 seconds of public rage?
Participants included: Jesse Hirsh, Jan Lemke, Jeanette Herrle, Chris Irwin, Jens Tathoff, Andrea Ostrowski, David Ryan, Michael Sansolo, Scott Suthren, and Gunnar Brune.
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