The eCommerce space has grown exponentially over the past year with evolving market trends and user behavior. Customers of our generation are not merely looking for products that satisfy their requirements but are also looking to associate with brands that consistently offer them 1:1 personalized customer experiences.

Brands have understood this phenomenon and are now looking to deliver personalization at all the touchpoints across the customer journey to ensure they are able to keep their customers satisfied.

To gain more insights into the eCommerce industry, we have come up with this series of three episodes where we interact with global eCommerce experts and thought-leaders to gain insights into the biggest eCommerce personalization trends taking shape in 2021 and beyond.

In the third episode, our host, Tim Moran, VP- Enterprise Engagement, Netcore and Edward Chenard, Sr. Director- Data Science and Business Intelligence at Olo unravel insights on how e-commerce brands can unlock new waves of user growth, conversion, and retention through the power of AI-led personalization.

Edward shares insights on:

Tune in to understand how eCommerce brands are using leveraging the power technologies like data science, AI, and analytics to deliver personalized exceptional customer experiences at scale.