Prompted by an incident at the 2019 Giro D'Italia, where two riders got themselves into an exchange of words that led to one giving an apology and the other gracefully accepting it, this episode looks at what we could learn from their situation in everyday life.  

It considers:

Previously I'd written about the Giro issue on the Effective Challenge Blog.  You can see what the two riders actually said to each other here:

http://effectivechallenge.com/lesson-from-the-giro-giving-and-accepting-an-apology/