eCW Podcast

eCW Podcast

By eClinicalWorksHealth & FitnessTechnology
Download on the App Store

eCW Podcast episodes

  • Maximizing Copay Collections with healow CHECK-IN

    Discover how Rothman Orthopaedic Institute, one of the nation's largest orthopedic practices, optimizes its front-office operations. Chief Information Officer Bryant Stetz explains how leveraging healow CHECK-IN™, Kiosks, and healow Pay allows the practice to capture accurate patient data, collect copays seamlessly, and significantly lower back-end billing costs. Listen to the full podcast to learn how shifting collections to the front end creates a better patient experience and a healthier bottom line.

    26 min
  • Digital Check-In

    Join Tara Panciotti, Family Nurse Practitione, of Medical Associates of Rhode Island, as she shares how her practice uses healow CHECK-IN to let patients complete check-in before they arrive and keep the front desk moving on busy clinic days.

    12 min
  • Sunoh.ai in Action at Skin Solutions

    Join Benjamin Jelsma and Sherri McKenna of Skin Solutions as they share how Sunoh.ai, a leading medical AI scribe that works as an independent app or integrated with an EHR, helps their providers spend less time on documentation, and how they use eBO AI to turn practice data into insights their team can act on.

    12 min
  • Inside RCM Services and RCM AI at BSH Advanced Care

    Join Emma Minx of BSH Advanced Care Specialists, as she shares how her practice works with eClinicalWorks RCM Services and RCM AI, what changed in their billing workflow, and her advice for practices looking for more support across the revenue cycle.

    10 min
  • Medical AI Scribe Enhances Documentation for Florida Clinicians

    Discover how MedFlorida Medical Centers leverages Sunoh.ai™, a leading medical AI scribe, to streamline clinical operations. EMR Innovation Administrator Robert F. DeLuca, JD, shares how this ambient AI scribe saves providers up to two hours daily and operates fluently in multiple languages. The ambient listening technology also provides exceptional support for physicians experiencing typing difficulties, empowering the existing team to focus more effectively on patient care.

    7 min
  • Reduce no-shows with healow AI-Powered No-Show Prediction Model
    Discover how HealthWorks for Northern Virginia uses eClinicalWorks® and healow® AI-powered No-Show Prediction Model to reduce no-shows. In this eClinicalWorks Podcast, host Adam Siladi talks with IT Director Jesse Burke about moving from reactive, blanket outreach to proactive, targeted support that removes real barriers for patients. As a community health center, HealthWorks for Northern Virginia faces a no-show rate around 15% and serves a population that is roughly 60% self-pay. Transportation in the area is limited, childcare is costly, and missing work can mean missing income. Traditional after-the-fact reports and mass campaigns didn't help fill the schedule or meet patients' needs. With the healow AI-powered No-Show Prediction Model, risk scores appear right on the resource schedule while staff are booking. Teams can see which visits are likely to cancel, reschedule, or no-show, ask better questions, tag barriers like transportation and daycare, and tailor their outreach. The analytics and reports quantify trends across the population, revealing patterns such as transportation driving more than half of missed visits. That structured data helped HealthWorks for Northern Virginia secure grants for non-emergency medical transportation, set up a transportation account to bridge gaps, and build partnerships with childcare providers.
    14 min
  • Safety and Compliance Dashboards That Help You Catch Errors Early
    Discover how Adult Medicine of Lake County enhanced their patient safety and compliance efforts using the eClinicalWorks® Safety and Compliance Dashboard. With over 7,200 active patients, this practice faced challenges in managing critical lab results, telephone encounters, and staff turnover. Matt Cady shares how adopting this underutilized tool helped uncover hidden gaps like unlocked procedure schedules and missing lab results, preventing lost revenue and improving workflow efficiency. By focusing on key performance indicators such as abnormal lab results pending over three days and open telephone encounters, the practice increased accountability and reduced risks to patient safety. The dashboard's clear, consolidated view allowed the team to proactively address issues before they escalated, leading to fewer errors, better patient satisfaction, and smoother daily operations. This episode reveals how a seamless implementation and strategic use of data helped the practice catch problems early, improve staff performance, and maintain high compliance standards — all without adding extra workload. If you want to enhance patient safety, reduce inefficiencies, and gain real-time insights into your practice's performance, this conversation is a must-listen.
    8 min
  • Improving Care with CCM, TCM and RPM Programs
    Discover how First Care Medical Clinic is enhancing patient care by integrating the Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and Transition Care Management (TCM) modules. At a practice managing over 2,000 patients, First Care Medical Clinic's approach has led to improvements in patient outcomes and reduced hospital admissions. With 13 specialized nurses assigned to support patients through personalized care, the practice has achieved one of the lowest rates of hospitalizations related to chronic conditions like heart failure, kidney failure, and stroke in North Carolina. By making Value-Based Care management a standard part of care, providers ensure patients receive consistent support, improving compliance and satisfaction. Automated tools within eClinicalWorks® help identify eligible patients and streamline workflows, allowing providers to focus on patient needs rather than administrative tasks. The practice also leverages AI-powered documentation to enhance accuracy and efficiency. What this really means is fewer emergency visits, better chronic condition control, and higher rates of annual wellness visits and care gap closures. The results have earned recognition from their accountable care organization for lowering healthcare costs and promoting long-term patient wellness. Learn how combining the CCM, RPM, and TCM modules can create a powerful, patient-centered system that supports healthier lives and smarter care delivery.
    14 min
  • Unlocking Revenue Potential: Insights on eCW RCM Services
    Discover how Orlando Heart & Vascular Institute turned billing into growth with eClinicalWorks® Revenue Cycle Management (RCM) services. In this episode, Heather Boone shares their move from eMDs to eClinicalWorks and why they went live with RCM on day one. The goal was simple. Stronger technology, cleaner claims, faster cash, and no reliance on a hospital backstop. The results came fast. Within 90 days, average payment turnaround time dropped to just 20-21 days. The clean claim pass rate reached 97 percent. Profit increased 30 percent. That cash flow made real expansion possible. They purchased and launched an on-site CT within six months and are now planning for PET CT. The team meets biweekly with eClinicalWorks RCM experts to spot errors, tighten front-desk workflows, and keep claims moving. Patients pay before visits through the healow® app, which means fewer collection calls and almost no petty cash. If you are trying to cut aging AR, improve first-pass claims, and protect your independence, this story shows what is possible with eClinicalWorks RCM services. You will hear exactly how a six-provider clinic that sees 120 to 140 patients a day now runs a tighter revenue cycle, gets paid sooner, and reinvests in care patients need.
    9 min

About eCW Podcast

From the publisher's feed

Introducing an interactive initiative designed to provide the opportunity to explore and identify, both the most pressing healthcare topics today and the unique usage of our products by customers.