eCW Podcast

Adult Medicine of Lake County, serving a largely geriatric population in a rural area north of Orlando, Florida, has successfully implemented interoperability solutions through eClinicalWorks. Exchanging patient data and tracking each patient's history have been key factors in providing high-quality care to their patients, who include many seasonal residents; controlling costs by improving visibility and thus reducing redundant and unnecessary tests; and even deterring patients who may be seeking an office visit solely to obtain an opioid prescription.

As a relatively new and fast-growing Federally Qualified Health Center, Centerpoint Health of Ohio needed to find ways to ensure that they were properly coordinating the arrays of health services they offer, including medical, dental, pediatrics, behavioral, and OB/GYN services. With the help of eClinicalWorks, the health center has access to the analytical tools they need to ensure they are providing high-quality care and closing gaps in care — and have achieved recognition as a Patient-Centered Medical Home.

At the 2018 National Conference in Nashville, Tennessee, eClinicalWorks' Brian Saal sat down with Jose Rocha, director of Neurosciences Corporation in Florida, to find out how First Choice Neurology's many providers are using interoperability solutions to reduce costs and improve the continuity of care across dozens of practice locations. Now, with eClinicalWorks, the latest patient records are just a few clicks away — promoting better quality care and lowering the risk of physician burnout.

There was a time when eClinicalWorks was steering providers away from dictation products. But today's EHRs have come of age, and feature seamless integration with voice-to-text technologies that are giving providers the power, flexibility, and freedom to document Progress Notes more easily — and more accurately — than ever before. Rory Glowik, a member of the Business Development team at eClinicalWorks, explains what's behind the dictation renaissance, and how eClinicalWorks Scribe is helping doctors save precious minutes with every encounter throughout their work day.

Without effective ways to access and organize what's clinically relevant in an ocean of patient data, providers and practices will remain lost at sea. Farah Saeed, an expert in interoperability at eClinicalWorks, explains how, through participation in nationwide networks, providers can enjoy access to the all the patient data they need while retaining their eClinicalWorks EHR. And eClinicalWorks is going still further, with development of the Prizma health information search engine to help doctors focus on the most important and clinically relevant data needed to improve patient care.

Today's EHR is a powerful tool for documentation, capable of doing just about anything the physician requires to deliver quality care safely. But the key to successful use lies in having a powerful virtual assistant capable of helping the doctor navigate the functions and features of the EHR without losing their place. In this podcast episode, eClinicalWorks experts explore how Eva, the eClinicalWorks Virtual Assistant, is helping physicians streamline their workflows. From filling prescriptions and booking appointments to comparing Progress Notes, recalling patient records, checking for drug interactions, and much more, Eva is destined to be your office superstar.

Founded in 1929, the Christie Clinic provides comprehensive healthcare services to thousands of patients through more than 20 locations in Champaign, Illinois and surrounding communities in East-Central Illinois. They have successfully implemented a full suite of Patient Engagement tools to improve access to the more than 35 specialties they offer. More than two-thirds of the clinic's 180 providers use healow Open Access® for online appointment booking, and many patients have access to their records through the MyCare Patient Portal, supported by a help desk where even senior managers take a turn interacting directly with patients.

Two Florida practices joined the eCW Podcast to discuss how they are using healow TeleVisits to better serve patients who may not need or be able to make a physical office visit every time they need medical services. Amber Folk, CEO at The Clark Clinic, discussed how a rural practice used telemedicine for advanced care planning, follow-up visits, and to answer families' medication questions. Dr. Prasanthi Reddy at Jacksonville's Rainbow Pediatric Center explained how her practice has successfully implemented TeleVisits to serve families of children with ADHD who need to check with their providers every few months.

Florida’s Gastro Health has been with eClinicalWorks only since April 2017, but this is already their third National Conference! As Dr. James S. Leavitt explained during a Saturday Podcast, implementation is just the beginning of the eClinicalWorks experience. His practice putting the software to full use, including Scribe to speed documentation and reduce the risk of physician burnout. Gastro Health brought 18 team members to Nashville, and had daily huddles to plot their strategy for getting the most out of the Conference.

The Door, a busy New York City health center serving youth ages 12-24 with primary care, mental health, career and legal guidance, art, and even nutrition classes, needed more effective ways to deliver the comprehensive range of services they offer. After attending the 2017 eClinicalWorks Health Center Summit in Boston, they recognized that healow Patient Relationship Management (PRM) Services was the best strategy for them. With training and marketing assistant from the PRM team, The Door has improved workflows and communications internally, and provided their patients with new tools that are keeping them more involved and engaged with the health center than ever.