Modern estate and letting agents are now called upon to provide a bewildering array of services to cater to modern consumers. With that in mind Ed was very pleased to be able to talk to flexible training provider, The Able Agent's director Charlotte Jeffrey-Campbell.

Like Ed, Charlotte's been an agent and has seen the changes in demands on agents, lettings and sales, over the last twenty years. Hopefully our perspectives will prove useful for anyone in the industry as they try to work out what best to concentrate on and how to best use and train staff for the future!

Visit their website: www.theableagent.co.uk