In this episode, Mike is joined by Ron Vezina, Vice-President, Public Affairs at Canadian Blood Services to discuss the say-do gap between intention and action. This gap, lately much in the spotlight for vaccination and climate change, is particularly apparent when it comes to donating blood, an activity that Canadians universally agree is a good thing to do, however just under 4% of the eligible population actually donates. What’s most critical to addressing this gap? For CBS it’s trust - built by stakeholder consultation, ensuring safety, and being accountable over the long term.