In this episode, Jimmy and Debbie Boone, CVPM, dig into what great client service really means in a veterinary setting – and why it starts with your team’s philosophy, not just a smile at the front desk. From empowering receptionists to creating a strong team mission statement, Debbie shares real-world strategies to help veterinary practices turn everyday interactions into lasting client relationships.

Show Notes:

Contact the podcast team: >[email protected]

Learn more about client services: https://debbiebooneconsulting.com/

North American Association of Veterinary Receptionists: https://naavr.org/

Hospitality in Healthcare book: https://debbiebooneconsulting.com/debbie-boone-cvpm-releases-her-latest-book/

Recommended books: https://debbiebooneconsulting.com/recommended-books/

CE offerings with PVA: https://pattersonvetacademy.com/

Visit Pattersonvet.com for support and resources