Infosys BPM Podcasts

Elevating Customer Experience With D2C Ops


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The COVID-19 pandemic has had a significant impact on the area of customer experience. One of the most impacted industries due to this has been the e-commerce industry, which has seen a substantial increase in sales, especially in the US. In this podcast, Shyam Rao talks about the evolution of customer experience, the pandemic’s influence on it, and how has Infosys BPM responded to it, specifically in eCommerce.

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Infosys BPM PodcastsBy Infosys BPM