January 22, 2025

Elevating Customer Success Insights from Toya Del Valle, Cornerstone’s Chief Customer Officer

34 minutes

Toya Del Valle, Chief Customer Officer at Cornerstone, shares her leadership journey from analyst to driving global customer success. Discover how Toya fosters agility within her teams, prioritizes customer outcomes over short-term satisfaction, and uses customer-centric strategies to build long-term success. Learn how her people-first leadership style creates value for both employees and customers in a rapidly changing business environment.

In this episode, we explore customer success strategies, workforce agility, leadership development, value realization, customer engagement, professional services innovation, business outcomes, customer-centric cultures, implementation excellence, employee empowerment, agility in leadership, and the future of customer experience. Toya Del Valle discusses her approach to aligning organizational goals with customer success while fostering an agile and resilient workforce.

Key Takeaways

Customer success prioritizes outcomes over temporary satisfaction

Workforce agility is essential for navigating dynamic customer needs

Building customer-centric cultures strengthens long-term relationships

Value realization connects customer goals with measurable outcomes

Effective leadership balances empathy, agility, and accountability

Implementation excellence ensures solutions align with customer goals

People-first leadership fosters engagement and innovation

Customer success teams are key to aligning business and client goals

Agility in leadership drives innovation and team resilience

Aligning implementation plans with organizational maturity ensures success

Empowering employees leads to stronger customer experiences

Agile strategies meet customers where they are and anticipate future needs

The "Workforce Agility" podcast is a limited series sponsored by Cornerstone. Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 140 million users in 186 countries use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

You can learn more about Cornerstone here: https://www.cornerstoneondemand.com/

William Tincup LinkedIn: https://www.linkedin.com/in/tincup/

Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/

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