In this episode, Host Michael Clear is joined by a special guest, Senior Practice Manager Dan Maloney, who shares how his unique role helps shape client experience, team culture and business development at Wiggin and Dana. From onboarding and retention efforts to leveraging technology, like automation bots and project management software, and exploring creative marketing strategies, Dan offers a behind-the-scenes look at the operational heartbeat of the department. Tune in to hear how thoughtful strategy and collaboration drive excellence beyond the legal work.