In today's episode, I'm talking about all things client experience. It's so important to shape the experience for your clients in alignment to your brand and consider how you want them to feel each and every time they interact with you or a team member. We dive into:

• Evolving the way your client experiences your business
• Micro moments that you might not think are important
• Shaping the level of experience you want for your clients
• Understanding the gaps within the process

For more detailed shownotes and full transcript of the episode, click here: https://theartisans.com.au/podcast/episode-122/