We explore the impact of Brexit on retail, discussing some of the short and long-term challenges and opportunities. Conclusion? “Waiting and seeing” is not an option…. now is the time to act.

Entrepreneur Stephen Newton shares the story of Elixirr, how large corporates can embed innovation and what drives him to invest in startups....

Big banks are still struggling to offer a personalised service, and the rise of startup banks makes this gap increasingly obvious to customers. Katie Gillett talks to David Sosna, founder & CEO of Personetics, to ask how incumbents can use AI to fight back, where he thinks the next big FinTech will come from and what advice he would give to budding entrepreneurs…

Ryanair has turned a full 180 degrees when it comes to empathising with customers. And this change has led to a huge surge in profits. So how do businesses get customer empathy right? Oli Freestone takes a look at some good, bad and ugly examples and explains 3 simple steps to tap into customer emotions, turning them into loyal fans.

Graham Busby and Sam Parker team up with Justin Cornish of Radiant Law to talk about how more collaborative sourcing and contracting approaches can rapidly get your business to a more effective deal, as well as some of the trends set to shape the deals of the future.

Do you really know your customers? Are you looking to actually help your customers? Or if you’re honest with yourself, are you really just trying to monetise them? Katie Gillett talks through 5 simple questions businesses should be asking themselves to make sure they are putting the customer at the heart of everything they do.

We talk cyber crime with CyberInt. How does an organisation identify its ‘crown jewels’ and what does it need to do to protect them? With threats coming from every direction, what should CISO’s be focussing on? And what really happened when CyberInt called a very well-known business to tell them they’d be hacked…?

Katie Gillett, Brandon Bichler and the Women in Retail community talk innovation, shiny bauble syndrome and why retailers should be walking the talk when it comes to design thinking. Recorded February 2016 at an event hosted by Women in Retail.

Herbert van der Raad talks to Graham Busby, Elixirr Partner and one of our original founders, about the rise and fall of some of the world’s largest companies. Fast-moving, innovative new entrants have been eating away at their market share… will 2016 be the year the giants fight back? Recorded February 2016.

Amazon, Alibaba and the future of retail. We explore the biggest trends sweeping the retail market right now, how consumers can ride the wave, and how retailers can stay afloat. Recorded February 2016.