Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Kelly Leger (Managing Director & Ad Performance Lead, Deloitte Digital) to discuss why personalization is the future of the human experience—not merely one part of it. Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.

Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.

This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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Copyright © 2022 Deloitte. All rights reserved

Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest David Chan (Managing Director & Customer Data Management Lead, Deloitte Digital) to discuss why data is a brand's most important asset for achieving effective personalization.

Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.

This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

30 Rockefeller Plaza

New York, NY 10112-0015

United States 

Copyright © 2022 Deloitte. All rights reserved

Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Kate Erickson (Managing Director & Marketing Performance Lead, Deloitte Digital) to discuss how leaders can best enable their organization for personalization success, and the company culture required to deliver memorable personalized experiences to customers.

Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.


This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

30 Rockefeller Plaza

New York, NY 10112-0015

United States 

Copyright © 2022 Deloitte. All rights reserved

Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest Wenny Katzenstein (Managing Director, Deloitte Digital) to discuss how brands can build meaningful, authentic connections with today's customers and meet ever-evolving expectations with strong personalization strategies.

Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.


This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

30 Rockefeller Plaza

New York, NY 10112-0015

United States 

Copyright © 2022 Deloitte. All rights reserved

Host Leala Shah Crawford (Managing Director & Data Science, Analytics, & Personalization Lead, Deloitte Digital) welcomes guest David Geisinger (Managing Director & Go-To-Market Lead for Experience Management, Deloitte Digital) to discuss how brands can scale their CX personalization programs with AI, ML, testing, and other techniques to effectively connect with today's consumers.

Read more insights in Deloitte Digital's CX personalization research report at: www.deloittedigital.com/us/personalization.

This podcast is produced by Deloitte. The views and opinions expressed by podcast speakers and guests are solely their own, and do not reflect the opinions of Deloitte. This podcast provides general information only and is not intended to constitute advice or services of any kind.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

30 Rockefeller Plaza

New York, NY 10112-0015

United States 

Copyright © 2022 Deloitte. All rights reserved