In this engaging podcast episode, Alex and Wayne have an insightful conversation with ACU-Serve's Kyle Neese, a prominent figure in the HME industry. Kyle shares his journey from building cubicles in a family business to becoming involved in various sectors, including SaaS, medical device manufacturing, and revenue cycle management. He discusses the impact of competitive bidding, the importance of adapting to change, and the significant lessons learned during the COVID-19 pandemic. Kyle emphasizes the need to balance technology with patient care, particularly in long-term patient adherence and leveraging AI without losing the human touch. The conversation also touches on company culture, industry challenges, and Kyle’s involvement with the MAMES association.