In this episode, we delve into the world of contact centers, uncovering the secrets of a minimum viable tech stack. Join us as we strip away the excess and reveal the essential components that drive effective contact center operations. From customer relationship management (CRM) systems to omnichannel solutions, analytics tools, workforce management software, and data security measures, we leave no stone unturned. Learn how to empower your agents, enhance the customer experience, and maximize your return on investment. Tune in now and revolutionize your contact center with a lean, powerful, and future-proof tech stack.