Peter Boyer, Head of Global Banking at FIS, joins Richelle Carey to discuss progressive core modernization, bank resiliency, AI-enabled efficiency, total cost of ownership and how institutions can modernize critical infrastructure without disruption.

Produced by Reuters Plus for FIS.

The question banks are grappling with is no longer whether to modernize — it's whether their new operating model is the right one. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Don Duet, Chief Enterprise Technology Officer at FIS, about what it takes to build an AI-native enterprise at the scale of global financial services. The conversation covers why AI-native transformation begins with governance; what a new enterprise operating model looks like; how banks can turn siloed transaction data into real-time insight; and how to create guardrails for AI that can act, not just advise.

Produced by Reuters Plus for FIS.

Open banking is changing where customer relationships are built, managed and defended. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Hashim Toussaint, SVP and Head of Ecosystem Banking and Commerce at FIS, and Shane McWilliams, Head of Retail Banking for Digital One, about why digital banking needs to become more personal, intuitive and connected.

The conversation explores how banks can respond to fintech competition and customer-driven data sharing; the role of APIs, data controls and trusted integrations; what is really driving open banking adoption in the U.S.; and why the human element remains essential as AI takes on more routine tasks.

Produced by Reuters Plus for FIS.

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Every payment tells a story, and the financial institutions that can read that story in real time are gaining a major competitive advantage. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Jim Johnson, Co-President of FIS Banking Solutions, about turning payments infrastructure into a powerful intelligence layer. They explore how cloud modernization unlocks siloed data, the strategic value of combining credit and debit insights, and the rising impact of agentic commerce where AI makes autonomous purchasing decisions. Learn how banks can embed themselves in these new transactions and use SKU-level data to transform loyalty programs and hyper-personalize the customer experience.

Produced by Reuters Plus for FIS.

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Stablecoins have moved from a crypto experiment to a $300 billion market. With the GENIUS Act providing a federal regulatory framework, banks can no longer afford to watch from the sidelines. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Jon Briggs, Global Head of Money Movement and Embedded Finance at FIS, about what this shift means for banking infrastructure.

Key topics include:

Produced by Reuters Plus for FIS.

Chapters

Banks are under increasing pressure to adopt AI, but the key question is how to do it safely, securely and with real business value. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Himal Makwana, Global Head of Corporate and AI Strategy at FIS, and Carson Pickens, Head of Enterprise Data Technology and Technical Product Management at FIS, about their enterprise data platform and partnership with Anthropic.

The conversation explores how FIS is using AI to support areas such as anti-money laundering investigations; how its data and AI platform connects siloed banking data to power more advanced workflows; how client data remains secure within FIS infrastructure; and why FIS sees its mission-critical infrastructure as strengthened by AI, not displaced by it.

Produced by Reuters Plus for FIS.

Chapters

01:19 – FIS announces Anthropic partnership and enterprise data & AI platform

04:09 – Why Anthropic and how the partnership supports banks at scale

05:01 – How FIS data and AI platform connects siloed banking data

06:19 – What differentiates FIS from other AI claims in financial services

07:58 – Avoiding "platforms to nowhere" with real customer use cases

08:49 – How FIS keeps client data secure

10:59 – Will AI disrupt or displace companies like FIS?

13:21 – Managing client expectations around AI adoption

15:27 – Ensuring responsible AI, trust and safety

17:34 – Data rights, aggregation and customer-by-customer safeguards

The financial services industry is entering a generational moment, driven by strong bank balance sheets, regulatory rollbacks and the rapid rise of artificial intelligence. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded,- host Richelle Carey speaks with Stephanie Ferris, CEO and President of FIS, about how the company is building the trusted intelligence layer for global finance. They discuss the strategic advantages of the TSYS acquisition, the deployment of agentic fraud protection with Anthropic and the future of hyper-personalized banking. Learn why banks must balance top-down AI strategies with bottom-up innovation to maintain their competitive edge and secure customer trust.

Produced by Reuters Plus for FIS