Although the Covid-19 crisis is far from over, we can already measure the impact of higher telework rates on conflict situations. Here is what we can learn and implement for the future.

Ever felt like it's just too much for your brain to handle? This is the danger zone, when a little spark can ignite the powder keg. Instead of acting out your frustration, try something else. It works for me every time.

Sometimes you reach the stage in a conflict mediation when the parties are prepared to find solutions. Except that none emerge. In this case, the mediator can use relaxation techniques to let unconscious contents emerge and pave the way for a creative way out of the conflict.

If your conflict situation gets stuck and you see no way out, do what most people forget to do: take a break. If taken at the right time, the break can make all the difference between a further escalation and reaching an agreement. Here is how to do it in a nutshell.

With videoconferencing and telephone communication, managing conflicts can be quite a challenge. Here I share a number of questioning techniques that can be applied to great effect.

What is your level of credibility? Can it be measured? Is it durable? Let us have a closer look and see how it is built and maintained.

A crisis is an accelerator and magnifier of habitual conditions, which means that there is a real opportunity to build trust in a meaningful way. Here is one example of how it can be done.

Should you trust your intuition? How do you know if you are making the right judgement? Spot the bias and run a checklist.

Now that you have identified your negative emotional triggers, we need to find the antidote - positive triggers powerful enough to switch you back to a state where you can decide how you wish to respond in an escalating conflict. 

In most conflict situations, emotional intelligence is the key to de-escalation. This means being aware of your triggers and training yourself to take a step back. In this episode we describe the three F reactions: Flight, Fight, Freeze.