A crisis is an accelerator and magnifier of habitual conditions, which means that there is a real opportunity to build trust in a meaningful way. Here is one example of how it can be done.

Should you trust your intuition? How do you know if you are making the right judgement? Spot the bias and run a checklist.

Now that you have identified your negative emotional triggers, we need to find the antidote - positive triggers powerful enough to switch you back to a state where you can decide how you wish to respond in an escalating conflict. 

In most conflict situations, emotional intelligence is the key to de-escalation. This means being aware of your triggers and training yourself to take a step back. In this episode we describe the three F reactions: Flight, Fight, Freeze.

If your intention is to de-escalate a conflict, there are three things you should definitely not do.