Practitioners Corner

Empathy and emotional intelligence in HR: Adapting and Pivoting in Your Career with Tiffani Martinez of Otter PR

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In this conversation, Tiffani Martinez from Otter PR discusses her career journey and her role as the Head of HR. We discuss overcrowded applicant pools, the lack of empathy, and what role emotional intelligence plays in today's version of HR.

The role of HR has evolved to become a driver of business, impacting revenue and employee well-being. Where does your company fall on this spectrum?


Takeaways

  • The role of HR involves various responsibilities, including recruitment, onboarding, and performance management.
  • Hiring can be challenging, with a large number of applicants to review and assess.
  • Empathy and emotional intelligence are crucial skills for HR professionals to effectively support employees and manage relationships.
  • Career paths can change unexpectedly, and it's important to be adaptable and open to new opportunities.
  • Personal relationships and life events can influence career decisions and priorities. HR professionals should prioritize empathy and treat employees as human beings
  • The role of HR has evolved to become a driver for the business, impacting revenue and employee well-being
  • Continuing education and personal growth are important for HR professionals
  • Companies should focus on hiring HR professionals with diverse backgrounds and experiences
  • Open communication and support are crucial in building trust and maintaining employee satisfaction


    • Chapters

    00:00 Introduction and Background

    04:05 Tiffani's Role in HR and Challenges of Hiring

    09:09 The Importance of Empathy and Emotional Intelligence in HR

    21:14 Personal Relationships and Career Decisions

    21:53 Introduction and Background

    22:09 Discovering Pregnancy and Career Choices

    23:03 Taking Time Off and Exploring HR

    25:02 Finding Purpose in Volunteering and Church

    26:14 Transitioning to HR and Gaining Experience

    28:41 The Role of HR and Changing Perceptions

    32:04 The Shift in HR and the Need for Supportive Professionals

    34:38 The Future of HR and the Importance of Empathy

    45:17 Professional Goals and Achievements

    46:20 Closing Remarks

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    Practitioners CornerBy WRKdefined