In this episode of Tactical Empathy, Erin discusses the critical role of feedback in leadership, emphasizing the need to deliver tough messages with empathy and care. She introduces the Conscious Competence Model and the SBI framework as tools for effective feedback conversations. Erin highlights the importance of understanding an individual's learning stage and fostering a collaborative environment to enhance growth and trust within teams. The episode concludes with a recap of key strategies for delivering feedback that promotes development rather than judgment.

Today on Tactical Empathy:

• Feedback conversations are essential for leadership growth.
• Empathy is crucial when delivering tough feedback.
• Understanding the Conscious Competence Model aids in feedback delivery.
• The SBI framework helps structure feedback effectively.
• Creating a collaborative environment enhances feedback reception.
• Feedback should focus on specific situations, behaviors, and impacts.
• Leaders should ask for permission before giving feedback.
• Discernment in feedback promotes growth and development.
• Feedback is a two-way conversation, not a one-way correction.
• Practicing feedback can lead to improved communication skills.

Connect with Erin:

• Instagram: @elthorp 
• LinkedIn: https://www.linkedin.com/in/erin-thorp-speaker/
• Website: www.erinthorp.ca 
• Inside Out Empathy Free Chapter: https://www.insideoutempathy.com/
• Freebie: 5 Practices to Build Empathy Skills

This show was produced by ELF Solutions Inc.