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Empathy is the Oxygen with Frank T. Ziede
What if the secret to holding people accountable at work had absolutely nothing to do with authority? Longtime corporate facilitator Frank Ziede firmly believes that "preparation equals respect" and that true empathy means leaning directly into a team's struggles. In this episode, Frank responds to a powerful challenge passed down from our previous guest, Maggie Brady, about balancing execution with empathy without lowering corporate standards. He shares unforgettable stories from his 25 years on the road, from the magic of sparking a first-time flyer's sense of awe to a grumpy executive who thought selfless leadership was nothing but "hogwash". If you have ever struggled to maintain high standards while keeping a servant's heart, tune in to discover why a question is always a better leadership tool than a lecture.
Sound Bites
"Curiosity is a superpower."
"People matter most."
"Lead with empathy first."
Chapters
00:00 Breaking Barriers: Inviting Diverse Voices
01:50 The Journey to Freelancing: Finding Your Path
05:46 Empathy in Facilitation: Creating Safe Spaces
11:59 Understanding Vibes: The Importance of Atmosphere
17:14 Empathy as Oxygen: Breathing Life into Leadership
26:03 Leadership and Empathy: Bridging the Gap
28:05 The Essence of Leadership
32:18 Navigating Technology and Human Connection
37:10 The Role of Empathy in Leadership
44:12 Balancing Empathy and Accountability
51:31 Empathy as a Leadership Superpower
Guest Links:
Frank Ziede’s LinkedIn: https://www.linkedin.com/in/ftz001/
Frank’s website: https://www.ftzinc.com/
Frank's new book, "The Lost Art of Giving a $#!+ : Why Caring About Customers Pays Off: https://www.amazon.com/Lost-Art-Giving-Caring-Customers/dp/177458669X
Join us at The Empathy Collective launch event on July 15th @ 12 PM EST. Register here:
https://the-empathy-collective.mn.co/plans/1980279?bundle_token=a97b9813830266b53b0e284f3ebac15b&utm_source=manual
Join the membership waitlist for The Empathy Collective community (our doors open July 29th) and reference the promo code ROEPOD105 for a 10% discount on the form: https://www.theempathycollective.com/contact-us
View all episodes
By Rebecca DhrimajWhat if the secret to holding people accountable at work had absolutely nothing to do with authority? Longtime corporate facilitator Frank Ziede firmly believes that "preparation equals respect" and that true empathy means leaning directly into a team's struggles. In this episode, Frank responds to a powerful challenge passed down from our previous guest, Maggie Brady, about balancing execution with empathy without lowering corporate standards. He shares unforgettable stories from his 25 years on the road, from the magic of sparking a first-time flyer's sense of awe to a grumpy executive who thought selfless leadership was nothing but "hogwash". If you have ever struggled to maintain high standards while keeping a servant's heart, tune in to discover why a question is always a better leadership tool than a lecture.
Sound Bites
"Curiosity is a superpower."
"People matter most."
"Lead with empathy first."
Chapters
00:00 Breaking Barriers: Inviting Diverse Voices
01:50 The Journey to Freelancing: Finding Your Path
05:46 Empathy in Facilitation: Creating Safe Spaces
11:59 Understanding Vibes: The Importance of Atmosphere
17:14 Empathy as Oxygen: Breathing Life into Leadership
26:03 Leadership and Empathy: Bridging the Gap
28:05 The Essence of Leadership
32:18 Navigating Technology and Human Connection
37:10 The Role of Empathy in Leadership
44:12 Balancing Empathy and Accountability
51:31 Empathy as a Leadership Superpower
Guest Links:
Frank Ziede’s LinkedIn: https://www.linkedin.com/in/ftz001/
Frank’s website: https://www.ftzinc.com/
Frank's new book, "The Lost Art of Giving a $#!+ : Why Caring About Customers Pays Off: https://www.amazon.com/Lost-Art-Giving-Caring-Customers/dp/177458669X
Join us at The Empathy Collective launch event on July 15th @ 12 PM EST. Register here:
https://the-empathy-collective.mn.co/plans/1980279?bundle_token=a97b9813830266b53b0e284f3ebac15b&utm_source=manual
Join the membership waitlist for The Empathy Collective community (our doors open July 29th) and reference the promo code ROEPOD105 for a 10% discount on the form: https://www.theempathycollective.com/contact-us