Inside this episode:
• What listening-led leadership really means—and how it transforms morale and motivation
• The science behind why being seen and heard boosts team performance
• How psychological safety and empathy drive innovation and prevent burnout
• Real-world inspiration: How Microsoft became a model for empathetic leadership
• Can AI scale empathy? A surprising take on tech and emotional intelligence

This conversation is a must-listen for leaders, creatives, and professionals who want to create more human, connected, and high-performing workplaces.

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00:00 – Introduction & welcome back to Mimi
01:00 – Why motivation fuels creative excellence
03:00 – What listening-led leadership looks like in action
05:30 – The cost of disengagement and the case for empathy
07:00 – Empathy's ROI: Profit, productivity, and retention
10:00 – Microsoft as a case study for empathetic culture
11:45 – Practical ways to build emotional connection at work
13:30 – Will AI kill or scale empathy?
15:30 – Understanding the stress response in creative teams
18:00 – How empathy builds resilient, tenacious teams
20:00 – Finding joy, purpose, and sustainable energy as a leader

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