Flip Flops & People Ops (w/ Christie Hoffman)

Employee Engagement vs. Employee Satisfaction (What's the Difference?)


Listen Later

⭐ ⭐ ⭐ Friends of the show! ⭐ ⭐ ⭐
Will you take this survey? https://www.surveymonkey.com/r/TQC92BN
---------

The terms employee engagement and employee satisfaction might sound like semantics to the untrained ear. But they're not the same thing and they're not measured with the same questions, either!

Employee Engagement: A measure of how willing employees are to go above and beyond. These things are typical under the control of the manager:

  • employees feel like their work matters
  • employees feel like they're trusted by their manager
  • employees feel like their team is a safe place 
  • .,....etc. 

Employee Satisfaction: A measure of how much the employees enjoy the job and its perks. These things are under the direct control of the company:

  • employees are happy with the benefits offered
  • employees have the equipment they need 
  • employees feel proud of the brand (swag, transparent leadership, etc.) 

Remember: You can have an engaged employee who's not satisfied, and a satisfied employee who's not engaged.  Engaged employees who are also satisfied are the holy grail!

Challenge your leadership team to take the responses to your surveys seriously. Hold them accountable to help you put action plans in place to make improvements to your overall employee experience!

PS - Follow me on Linkedin and TikTok! 

...more
View all episodesView all episodes
Download on the App Store

Flip Flops & People Ops (w/ Christie Hoffman)By Christie Hoffman