Sign up to save your podcastsEmail addressPasswordRegisterOrContinue with GoogleAlready have an account? Log in here.
Short sharp and hopefully insightful. This podcast is all about bringing out the best in your call centre staff to allow your staff to grow and inspire. Join me on this journey of discovery and untapp... more
FAQs about emPower 15 with Timothy Sylvester:How many episodes does emPower 15 with Timothy Sylvester have?The podcast currently has 7 episodes available.
July 20, 2023Farming : the challenges facing agriculture in an a changing environmentWhat are the challenges and potential solutions for the farming industry as we all face an uncertain future...more18minPlay
October 13, 2021Questioning…. Is it science or intuition?In today’s session we talk about questions. What are effective questions and questioning techniques....more13minPlay
September 03, 2021Customers and Advisors : a relationship of inconvenienceIn this episode we’re going to attempt to understand who you are speaking to. What do they want or need? How can I best meet those needs? Join on a quick dive into customer behaviour and expectations...more12minPlay
August 31, 2021Episode 2: Getting into the flow…Today we’re delving into having the conversation with our customer and how to integrate sales into our service experience. How do you approach the subject? What should you do? How do you deal with objections? I’ll do my best to give you some insightful information and pointers to help you overcome whatever may be holding you back. Join me on this journey of discovery and learning...more15minPlay
August 31, 2021Sales and Service: 2 sides of the same coin or polar oppositesIn this session we will briefly explore the relationship between sales and customer service and highlight the elements of a successful individual who is able to navigate both worlds...more12minPlay
FAQs about emPower 15 with Timothy Sylvester:How many episodes does emPower 15 with Timothy Sylvester have?The podcast currently has 7 episodes available.