Empowered Patient Podcast

Dave Kerwar is the CEO and Co-Founder of Inbound Health, a hospital-at-home organization that offers an advanced primary care model for patients who would typically go to the emergency department and a secondary care model for post-acute patients who would typically go to a skilled nursing facility. With virtual care enhanced by data analytics, remote sensors, and on-site visits, Inbound Health's model has shown lower readmission rates than traditional facility-based care.

Dave explains, "We help health systems launch and scale advanced care models delivered from the home. So our flagship care model is a hospital-at-home model where we're typically taking patients who are presenting in the emergency department or have been inpatient for less than 24 hours and who could otherwise receive the totality of their hospital stay from the comfort of their home. In that model, what we do is we bring forward the care model, so basically, the care pathways for how to care for those patients."

"We bring forward a technology and analytics platform to remotely care for those patients, monitor those patients, and manage all the logistics around the care that needs to be delivered. We bring forward the virtual care team, which is made up of virtual nurses and physicians who provide the care and oversee the patient 24/7 and the in-home care. Nurses, therapists, and community paramedics go into the home."

"We have to manage a lot of the supply chain in these models. We bring forward durable medical equipment, home-based labs, home-based imaging, home infusion, transportation, and things like that. We manage the ability to provide that supply chain into home-managed care services. Often, these models are not a standard reimbursement structure with the payers, so we create that reimbursement structure with the payers on behalf of our health systems."

#InboundHealth #HospitalatHome #Medtech #DigitalHealth

inboundhealth.com

Listen to the podcast here

Dave Kerwar is the CEO and Co-Founder of Inbound Health, a hospital-at-home organization that offers an advanced primary care model for patients who would typically go to the emergency department and a secondary care model for post-acute patients who would typically go to a skilled nursing facility. With virtual care enhanced by data analytics, remote sensors, and on-site visits, Inbound Health's model has shown lower readmission rates than traditional facility-based care.

Dave explains, "We help health systems launch and scale advanced care models delivered from the home. So our flagship care model is a hospital-at-home model where we're typically taking patients who are presenting in the emergency department or have been inpatient for less than 24 hours and who could otherwise receive the totality of their hospital stay from the comfort of their home. In that model, what we do is we bring forward the care model, so basically, the care pathways for how to care for those patients."

"We bring forward a technology and analytics platform to remotely care for those patients, monitor those patients, and manage all the logistics around the care that needs to be delivered. We bring forward the virtual care team, which is made up of virtual nurses and physicians who provide the care and oversee the patient 24/7 and the in-home care. Nurses, therapists, and community paramedics go into the home."

"We have to manage a lot of the supply chain in these models. We bring forward durable medical equipment, home-based labs, home-based imaging, home infusion, transportation, and things like that. We manage the ability to provide that supply chain into home-managed care services. Often, these models are not a standard reimbursement structure with the payers, so we create that reimbursement structure with the payers on behalf of our health systems."

#InboundHealth #HospitalatHome #Medtech #DigitalHealth

inboundhealth.com

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Michelle Clavecilla-Chan, Director of Behavioral Health at MVP Health Care, and Amanda Conway, Chief Growth Officer at Aptihealth, have partnered to expand access to mental health services for MVP customers. Aptihealth provides virtual behavioral health services that connect patients to comprehensive mental health and substance abuse support. Through their digital platform and behavioral health provider network, MVP customers have options for integrated care that remove traditional access barriers and provide virtual visits to engage this high-need population. The partnership focuses on serving complex patient populations with conditions such as psychosis, bipolar disorder, ADHD, and personality disorders with personalized care plans.

Michelle explains, "MVP provides coverage for all lines of business, including commercial Medicare, Medicaid, Child Health Plus, and Essential Plan enrollees. We provide all of the healthcare needs of our customers, and our mission is to improve our customers' health and provide peace of mind to our customers by helping them access quality healthcare that meets their needs. Our mission is also to create healthier communities through innovation and collaboration, which is why we're excited to partner with Aptihealth."

Amanda elaborates, "Aptihealth is a virtual behavioral health provider. We work with payers in value-based care arrangements to provide comprehensive services for behavioral health patients. We focus primarily on complex, high-acuity patient populations, which is unique to our virtual model, and we integrate within the communities that we serve to be a key stakeholder in the overall care of the patients we treat."

#MVPHealthCare #Aptihealth #MentalHealth #DigitalHealth #AccessToCare

MVPHealthCare.com

Aptihealth.com

Listen to the podcast here

Michelle Clavecilla-Chan, Director of Behavioral Health at MVP Health Care, and Amanda Conway, Chief Growth Officer at Aptihealth, have partnered to expand access to mental health services for MVP customers. Aptihealth provides virtual behavioral health services that connect patients to comprehensive mental health and substance abuse support. Through their digital platform and behavioral health provider network, MVP customers have options for integrated care that remove traditional access barriers and provide virtual visits to engage this high-need population. The partnership focuses on serving complex patient populations with conditions such as psychosis, bipolar disorder, ADHD, and personality disorders with personalized care plans.

Michelle explains, "MVP provides coverage for all lines of business, including commercial Medicare, Medicaid, Child Health Plus, and Essential Plan enrollees. We provide all of the healthcare needs of our customers, and our mission is to improve our customers' health and provide peace of mind to our customers by helping them access quality healthcare that meets their needs. Our mission is also to create healthier communities through innovation and collaboration, which is why we're excited to partner with Aptihealth."

Amanda elaborates, "Aptihealth is a virtual behavioral health provider. We work with payers in value-based care arrangements to provide comprehensive services for behavioral health patients. We focus primarily on complex, high-acuity patient populations, which is unique to our virtual model, and we integrate within the communities that we serve to be a key stakeholder in the overall care of the patients we treat."

#MVPHealthCare #Aptihealth #MentalHealth #DigitalHealth #AccessToCare

MVPHealthCare.com

Aptihealth.com

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Martin Pytela is a functional medicine expert, metabolic typing coach, and fellow podcaster. He discusses the principles of functional medicine and its focus on finding the root causes of health issues rather than just treating symptoms. Understanding metabolic behavior and how it can affect emotional well-being and overall health highlights the need to better understand the connection between diet and health conditions. Martin emphasizes the need to personalize approaches to health based on individual genetics and endocrine dominance.

Martin elaborates, "Functional medicine is a moniker developed to distinguish it from allopathic medicine in the sense that functionals are looking for root causes of things. In the typical medical setting, you are just looking at a symptom, and you address the symptom with some chemicals and let the patient manage or cope with life as is. With functional medicine, you try to find the cause of it and restore health. So, rather than treating symptoms alone, you're trying to heal the patient."

"Early on, they were checking venous blood pH. These days, we can get the same results just by putting forward a questionnaire with 120 multiple-choice questions. And at the end of it, we're able to tell you what your endocrine dominance is and what your metabolic dominance is. The endocrine dominance, which we identify as the thyroid, adrenal, pituitary, or ovaries in women, will drive how a person will gain weight or lose weight primarily. And then the metabolic dominance, of which we have either the autonomic or the oxidizer, one is the lipo-oxidative the other one is carbo-oxidative dominances. With that we'll figure out how the pH of the internal body terrain is responding to the food combinations."

#MartinPytela #FunctionalMedicine #MetabolicTyping #EndocrineDominance #HolisticHealth #ThePainManifesto

Life-Enthusiast.com

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Martin Pytela is a functional medicine expert, metabolic typing coach, and fellow podcaster. He discusses the principles of functional medicine and its focus on finding the root causes of health issues rather than just treating symptoms. Understanding metabolic behavior and how it can affect emotional well-being and overall health highlights the need to better understand the connection between diet and health conditions. Martin emphasizes the need to personalize approaches to health based on individual genetics and endocrine dominance.

Martin elaborates, "Functional medicine is a moniker developed to distinguish it from allopathic medicine in the sense that functionals are looking for root causes of things. In the typical medical setting, you are just looking at a symptom, and you address the symptom with some chemicals and let the patient manage or cope with life as is. With functional medicine, you try to find the cause of it and restore health. So, rather than treating symptoms alone, you're trying to heal the patient."

"Early on, they were checking venous blood pH. These days, we can get the same results just by putting forward a questionnaire with 120 multiple-choice questions. And at the end of it, we're able to tell you what your endocrine dominance is and what your metabolic dominance is. The endocrine dominance, which we identify as the thyroid, adrenal, pituitary, or ovaries in women, will drive how a person will gain weight or lose weight primarily. And then the metabolic dominance, of which we have either the autonomic or the oxidizer, one is the lipo-oxidative the other one is carbo-oxidative dominances. With that we'll figure out how the pH of the internal body terrain is responding to the food combinations."

#MartinPytela #FunctionalMedicine #MetabolicTyping #EndocrineDominance #HolisticHealth #ThePainManifesto

Life-Enthusiast.com

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Patty Hayward, general manager for healthcare and life sciences at Talkdesk, talks about transforming the traditional call center into one that uses AI and large language models to make it easier for patients to get help and free up call center staff to focus on value-added tasks. The technology supports call center agents in their conversations with patients and helps avoid escalations. Outbound messaging prompts patients to take action, reinforcing conversations with call centers to improve patient outcomes.

Patty explains, "Because AI has been around for a long time, we've had AI infused in our platform for many years. But these large language models that have come speeding into the market have enhanced how we use AI in such a great way and allowed us to more easily support patients and agents in their journeys. We in healthcare do not make these journeys easy. They're very complex. There are a lot of things going on, and quite frankly, deployment and training of these models can be really difficult. So these large language models have helped democratize a lot of this AI so that you don't have to have a full IT staff devoted to doing this, which I think has been great."

"Then there are things you need a human for. A human in the loop is really important in healthcare because of the complexity we discussed. So, being able to support the agents, listening to the conversation, and bringing out things like the next best actions. What should that patient be doing next? How does that go without having to read articles or have tons of tabs behind your call center product or sticky notes all over the screen? I've seen this in numerous call centers to help coach those agents to make sure that they're answering calls correctly. Also, the first time the patient calls, she gets what she needs and is not transferred needlessly."

#Talkdesk #GenAI #AI #ArtificialIntelligence #ContactCenter #CallCenter #ValueBasedCare #VBC #PatientExperience #MemberExperience #CustomerExperience #Providers #Payers

talkdesk.com

Listen to the podcast here

Patty Hayward, general manager for healthcare and life sciences at Talkdesk, talks about transforming the traditional call center into one that uses AI and large language models to make it easier for patients to get help and free up call center staff to focus on value-added tasks. The technology supports call center agents in their conversations with patients and helps avoid escalations. Outbound messaging prompts patients to take action, reinforcing conversations with call centers to improve patient outcomes.

Patty explains, "Because AI has been around for a long time, we've had AI infused in our platform for many years. But these large language models that have come speeding into the market have enhanced how we use AI in such a great way and allowed us to more easily support patients and agents in their journeys. We in healthcare do not make these journeys easy. They're very complex. There are a lot of things going on, and quite frankly, deployment and training of these models can be really difficult. So these large language models have helped democratize a lot of this AI so that you don't have to have a full IT staff devoted to doing this, which I think has been great."

"Then there are things you need a human for. A human in the loop is really important in healthcare because of the complexity we discussed. So, being able to support the agents, listening to the conversation, and bringing out things like the next best actions. What should that patient be doing next? How does that go without having to read articles or have tons of tabs behind your call center product or sticky notes all over the screen? I've seen this in numerous call centers to help coach those agents to make sure that they're answering calls correctly. Also, the first time the patient calls, she gets what she needs and is not transferred needlessly."

#Talkdesk #GenAI #AI #ArtificialIntelligence #ContactCenter #CallCenter #ValueBasedCare #VBC #PatientExperience #MemberExperience #CustomerExperience #Providers #Payers

talkdesk.com

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AJ Tesler, an award-winning producer and director who, along with his wife Jenny, is launching Magnolia's Guide to Adventuring, a new documentary video series created with support from Acadia Pharmaceuticals, inspired by their daughter Magnolia's experience with the rare genetic neurodevelopmental disease Rett syndrome. We're also joined by Dr. Cary Fu, a pediatric neurologist at Vanderbilt University Medical Center, who emphasizes the need for early diagnosis. The video series highlights the adventures children with Rett syndrome can engage in. While Cary emphasizes the importance of safety and consulting with specialists before pursuing an adventure, AJ and Cary encourage people to recognize the capabilities of children with Rett and focus on what they can do.

AJ explains, "We made a documentary about that experience and those initial steps that we took called Magnolia's Hope, which is available on iTunes and Amazon streaming, as well as a bunch of other places. And in that documentary, my wife so sagely presents it as we want to make sure that when there's a cure, she'll have stories to tell. That's an inspiring way to think about all of this. Her story does not just have to be about Rett syndrome. It doesn't have to be about all the things that she can't do. It can be about all the things that you can do."

"Beyond that, it was also about finding families to come along on these adventures with us. Some of the families are adventurous and have tried these things before. Some of them have never done any of these things before. That was part of the creative vision for the entire thing, which was to show that no matter what your disability is, no matter where on the spectrum you are, as long as a doctor says that it's okay to do these things, then, by all means, there are organizations that can help you do these things."

Cary elaborates, "I wouldn't say it's necessarily unusual, but I do think that what AJ and Jenny have done with their family is very inspiring. I think families come in all sorts of shapes and sizes. I think the important thing is I encourage all of my families with Rett syndrome to make sure not to allow the diagnosis to define them. To make sure that whatever expectations they had as a family before the diagnosis was made and before they realized that there would be potential limitations and need to make modifications, they should feel free to pursue those things that they wanted, the hopes that they wanted for their child."

#RettSyndrome #MagnoliasGuideToAdventuring" #AdventuringWithMagnolia #RettRevealed #AdaptiveSports #AdaptiveAdventures #RareDisease

RettRevealed.com

Listen to the podcast here

AJ Tesler, an award-winning producer and director who, along with his wife Jenny, is launching Magnolia's Guide to Adventuring, a new documentary video series created with support from Acadia Pharmaceuticals, inspired by their daughter Magnolia's experience with the rare genetic neurodevelopmental disease Rett syndrome. We're also joined by Dr. Cary Fu, a pediatric neurologist at Vanderbilt University Medical Center, who emphasizes the need for early diagnosis. The video series highlights the adventures children with Rett syndrome can engage in. While Cary emphasizes the importance of safety and consulting with specialists before pursuing an adventure, AJ and Cary encourage people to recognize the capabilities of children with Rett and focus on what they can do.

AJ explains, "We made a documentary about that experience and those initial steps that we took called Magnolia's Hope, which is available on iTunes and Amazon streaming, as well as a bunch of other places. And in that documentary, my wife so sagely presents it as we want to make sure that when there's a cure, she'll have stories to tell. That's an inspiring way to think about all of this. Her story does not just have to be about Rett syndrome. It doesn't have to be about all the things that she can't do. It can be about all the things that you can do."

"Beyond that, it was also about finding families to come along on these adventures with us. Some of the families are adventurous and have tried these things before. Some of them have never done any of these things before. That was part of the creative vision for the entire thing, which was to show that no matter what your disability is, no matter where on the spectrum you are, as long as a doctor says that it's okay to do these things, then, by all means, there are organizations that can help you do these things."

Cary elaborates, "I wouldn't say it's necessarily unusual, but I do think that what AJ and Jenny have done with their family is very inspiring. I think families come in all sorts of shapes and sizes. I think the important thing is I encourage all of my families with Rett syndrome to make sure not to allow the diagnosis to define them. To make sure that whatever expectations they had as a family before the diagnosis was made and before they realized that there would be potential limitations and need to make modifications, they should feel free to pursue those things that they wanted, the hopes that they wanted for their child."

#RettSyndrome #MagnoliasGuideToAdventuring" #AdventuringWithMagnolia #RettRevealed #AdaptiveSports #AdaptiveAdventures #RareDisease

RettRevealed.com

Download the transcript here