Chris Magdelain is the Director of User Experience Strategy at Genesys, where he drives cross-departmental initiatives aligned with the company’s vision of Empathy-as-a-Service. By leading transformative Design Thinking programs, he empowers individuals and teams to embrace user-centered design to accelerate innovation while activating thousands of employees across the organization in collaborative problem-solving. His leadership has driven meaningful improvements in product development, customer experience, and operational efficiency, contributing to Genesys’ continued growth and success.
Chris has also leveraged artificial intelligence to explore its practical applications in creativity, productivity, and customer engagement. He has personally developed custom AI chatbots and experimented with AI-driven solutions to showcase the value of AI in streamlining workflows and transforming human-AI interactions. His ability to recognize and apply AI’s potential across industries has positioned him as a forward-thinking leader in emerging technologies.

#DesignThinking #UX #UserExperience