As the Customer Experience Technical Fellow at EDB, a leading Postgres and Data AI platform company, Vibhor Kumar is dedicated to driving technical innovation and aligning customer experience strategies to enhance satisfaction and loyalty. With deep technical expertise and strong leadership skills, he collaborates with cross-functional teams to define solution architectures, lead innovation efforts, and mentor technical teams. He also represents EDB as a thought leader in customer experience technology, playing a pivotal role in advancing the company’s mission.
With over 18 years of experience driving digital transformation and innovation across industries—including guiding Fortune 500 clients—Vibhor specializes in cloud computing, AI/ML, and cybersecurity. He has a proven ability to build and lead high-performing engineering teams, develop technology strategies, and deliver solutions that drive business growth. His leadership philosophy emphasizes collaboration, empowerment, and fostering a culture of innovation to solve complex challenges.
Before his current role, Vibhor held several leadership positions at EDB, including Global VP of Performance Engineering & Architecture and Chief Performance Architect. He built and scaled engineering teams, optimized Postgres performance, and enhanced enterprise adoption of technologies such as PGD, failover management, and storage extensions. He also played a critical role in automating benchmarking processes, strengthening customer confidence, and establishing Postgres as the standard for major financial institutions.
Prior to EDB, Vibhor was the Director of Customer Success & Professional Services at Uptycs, where he improved product adoption and retention by launching 24/7 support and consulting services. Earlier, as Director of Solution Architecture at EDB, he developed tailored enterprise solutions, enabled partner success, and built high-performing solution architecture teams.
Vibhor’s technical journey began with roles at IBM Global Services, BMC Software, and CMC Ltd., gaining experience in database administration, cloud computing, DevOps, and performance tuning. His well-rounded expertise has made him a trusted authority in enterprise technology solutions.
Currently furthering his leadership development through the Wharton Executive Education CTO Program, Vibhor holds a Master’s in Computer Application from the Army Institute of Management, Kolkata, and a Bachelor’s in Computer Science from the University of Lucknow.