Empowering the Future of Work

Sharpening your leadership skills is something anyone in a leadership role should be continuously working on.  But what are the most important skills?  Numerous skills make up a good leader.  How do you decide where to focus?  Join us as Skip shares his thoughts on the essential skill for leaders in the #futureofwork.

"I think we all have empathy. We may not have enough courage to display it." Maya Angelou

Question for you: What (do you think) is the essential skill for future leaders?

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Article referenced:

Five reasons empathy is the most important leadership skill

See the video version here:

https://intechideas.com/critical-leaderships-skills-for-the-future-of-work/

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AI and automation are dramatically shifting the nature of work.  Voice narration has long been an area targeted for automation.  Using computer voices is seen as an easy way to reducing timing and costs associated with the narration of content.  However, there is a distinct difference in both the quality and efficacy of human voice talent across many applications.  Christi Bowen, Voice Actor, joins us to discuss the implications of AI and automation on voice talent as an industry.  Christi also shares her insights on the value of human voice talent and the innate characteristics that simply can't be automated.

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"I don't think we can ever necessarily be replaced because to create that AI, that automated voice, it has to start with a real human voice."

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Ben Pauluhn, president of Optimus Solar, joins us to discuss how solar power and electric vehicles are shaping businesses and will have a significant impact on the future of work. He shares his insights on fundamental opportunities to improve business continuity and the potential for businesses to impact their communities. Ben also shares his thoughts on what he considers the virtuous cycle for businesses.

Question: In what ways is your organization taking advantage of renewable energy resources?

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Ben has a passion for project management and energy efficiency.  He started his career in rural South Africa, restoring a 150-year-old boarding school. One of the first projects Ben completed there was to install solar panels to provide hot water to the boarding students for the first time.  He is passionate about the solar and energy efficiency industries, as the benefits to individuals, communities, and the environment are far-reaching.  He has built his career serving others through many business and non-profit ventures and is humbled by the opportunity to educate homeowners and businesses on the future of renewable energy solutions.

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Connect with Optimus Solar:

Home Office Battery Backups a Good Bet

Municipal Fleets Should Transition to EVs Now

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In-person training has been facing disruption for a couple of decades at this point.  Whether it was the LMS, eLearning, Virtual / Augmented Reality, or any of a number of other innovations, traditional classroom training has faced a number of challenges over the years. 

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But nothing has compared to the current global COVID pandemic.  James Ringrose, the Co-Founder & Chief Story Teller of RCP Learning, joins us to discuss how training has been impacted by the current health environment and the overnight transition to remote work.  He will also share key strategies for organizations dealing with moving classroom training to self-service content.  We'll also discuss the personal nature of the content and how to adjust your approach for your specific situation.

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Matt serves as CEO at QuantHub, responsible for leading the company’s strategy, growth, and operations. Matt has a passion for developing authentic relationships with customers to truly understand what drives them and then crafting creative solutions to their most critical problems.

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Prior to joining QuantHub, Matt spent the last 15 years running product and tech at PE-backed companies, including building a product and engineering organization at Daxko to deliver 10x revenue growth, 7 acquisitions, and 3 enormously successful recapitalizations in just 10 years. While at Daxko, Matt led the team to deliver the first machine learning/AI solution to the market, predicting customer membership churn and also propensity to donate.

“... the statistic comes from the World Economic Forum that 54% of employees will need significant up-skilling by 2022 ...”

https://bit.ly/3i4QcBG

“a study by MicroStrategy and in the respondents 81% of the respondents of this survey, 81% of executives and managers, had access to data. Only 44% of frontline workers had access to data.”

https://bit.ly/2GoLRv6

Jessica Noble, the founder of Magnetic Experiences, joins us to discuss the five customer experience mistakes companies are making and how to avoid them.

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“Jessica Noble, MBA, CCXP is Founder and CEO of Magnetic Experiences, which is headquartered in La Jolla, California. She is passionate about helping leaders of growing business find and plug money leaks and boost profitability while improving employee & customer experiences.” 

Book: “The 5 Customer Experience Mistakes You Don’t Know You’re Making That Are Causing Profit Erosion”

Blog: “12 Signs Of A People-First Company Culture”