Restaurant franchises can be powerful environments for leadership development, especially for young people. When managed with intentionality, these seemingly entry-level jobs can provide significant opportunities for personal growth, skill development, and career advancement.

Melissa Nuttall, along with her partner, is the franchisee of a quick service restaurant in New Zealand. In this conversation with Pia and Dan, she lays out how good customer service and continuous training create positive work cycles that benefit both employees and customers.

Three reasons to listen

• Achieve broader business goals while reducing cognitive load on staff
• Develop young team members into capable leaders through progressive responsibility
• Create safe spaces for growth regardless of employees’ long-term career plans

Episode highlights

• [00:08:38] Helping the next generation of leaders
• [00:14:21] Turning a culture around
• [00:18:23] Creating a stable launchpad for new careers
• [00:24:38] Leading with kindness and humility
• [00:27:58] Be mindful of your leadership shadow
• [00:29:20] Mel's media recommendation
• [00:30:11] Takeaways from Pia and Dan

Links

• Connect with Melissa via LinkedIn
• Track and improve your team performance with Squadify
• Leave us a voice note