In this episode of NovoEDTalks, Tarisse Grant-Shelton, Senior Manager of Active Learning Classrooms at iQor, breaks down how she supports a global community of nearly 500 trainers across 40 sites and 10 countries — from brand new classroom assistants fresh off the phones to 20-year veteran facilitators. She shares how iQor’s flipped classroom model, certification pathways, and long-form coaching practicum are designed to drive speed-to-proficiency for clients without burning out new hires or losing them after week one. We also dig into how she measures trainer impact (not just learner attendance), how AI is already being used for simulation and coaching, and why “be open to feedback” might be the most powerful career strategy in L&D.