Episode Summary

In this episode, Markus Zirn sits down with Carter Busse to discuss the transformative power of automation, AI, and integration in the business landscape. They explore the shift from a traditional mindset to a forward-thinking, growth mindset, essential for harnessing the full potential of automation and AI. Carter underscores the significance of employee happiness and efficient business processes, backed by compelling examples illustrating automation's profound impact on business processes. He also shares insight into the role of AI in automation, and his optimistic vision for the future.

Timestamps

*(00:00) Episode Start

*(02:16) Carter's thoughts on The New Automation Mindset

*(05:00) Carter's automation strategy

*(07:39) The evolving CIO’s perspective on automation

*(10:05) AI’s influence on business processes

*(11:59) Real-world automation use cases

*(20:00) Challenges with Integration

*(21:45) AI's impact on automation at Workato

*(26:05) Balancing the human element in tech

*(28:42) Solutions for future-proof strategies

*(30:22) Carter's insights for the future

*(33:10) Today’s Takeaway

Episode Key Takeaways

• Importance of a growth mindset: Executives need to break free from limitations imposed by a fixed mindset. In this rapidly evolving environment, it’s critical to pivot and change your thinking from task-based to growth and process-based.

• Adopt an incremental approach to automation: When you begin adopting automation, start small and control what you can. But embrace a fast-paced, fail-fast approach to show possibilities to other business users.

• Automation empowers people: Automation is key to helping people do great things. Empowering users with technology tools fosters innovation and enhances overall employee happiness.

• The value of the people, process, technology framework (PPT): PPT emphasizes prioritizing people and processes over technology when making decisions. Use this framework to navigate your business journey, ensuring a holistic and user-centric approach to technology implementation.

Top Quote

“People, process, technology is what every CIO thinks about. And it's actually run my team meetings. People, process, technology. We talked about technology last. We talk about the people first, talk about process, and we talk about technology last. That's the way we're always thinking about it here.”