Do you need to identify potential causes of an undesirable effect or problem?  Then you're in luck because in this episode of PMI's Uncommon Sense podcast, PMI Senior Consultant Damion Albinson talks about the Cause and Effect Diagram.

To really get to the bottom of a problem it’s crucial to avoid jumping straight to solution mode, Damion warns us.  Instead, focus on divergent thinking to generate a broad range of potential causes, before using PDSA to validate the most likely.  Listen now for some great tips on how to get the most from this powerful tool.

Here are some helpful resources to get you started:

• Toolbox: Cause & Effect Diagrams - a quick and easy step-by-step guide that helps you use this tool
• Video Series:  Essential Green Belt Tools - Cause & Effect Diagram
• On Demand Webinar:  Every Day Tools for Daily Process Improvement

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