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Lauren Bitar is the head of retail consulting and customer experience insights at RetailNext. She's an experienced retailer with a passion for creating the new paradigm of customer experience and the brand organizations that support it.
The 2021 Omnichannel Leadership Report, a critical assessment of the industry’s omnichannel competence. The report looks at over 200 retail brands and the availability and seamlessness of 14 core omnichannel capabilities–from contactless payments and store pickup to remote selling and appointment booking.
Michelle Grant is the Senior Manager, Strategy & Insights, Retail and Consumer Goods at Salesforce.
Amanda McLaughlin is the Senior Manager, Content Marketing at NewStore.
Jane Cannon is the Chief Product Officer at NewStore. She's a seasoned product leader in the OMS and POS spaces, with experience leading start-up and enterprise-level teams across many functions.
Scott Matza is the Senior Director, Product at NewStore. He's an accomplished product management leader with experience in technology and software development, specializing in the retail, hospitality, and IoT industries.
Tori Dresch is a retail operations, and strategy consultant. She's based in New York City with a passion for store and customer success. She's worked in retail for such brands as Bonobos, AYR, and more.
Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say.
From a part-time sales associate to a vice president of stores, Ron has put in the hard work that a retail career requires and wrote this book to share what he learned along the way.
Ron is a fourth-generation Californian, but he and his husband now live in Manhattan.
Ron Thurston’s LinkedIn Profile: https://www.linkedin.com/in/rthurston/
Retail Pride Website: https://www.retailpride.com
Dave Hartenstein is a retail guy through and through. At NewStore he is the Sr. Director of Omnichannel, working closely with customers to ensure their success. Previously, Dave led major omnichannel initiatives at both Modell's Sporting Goods, and Michael Kors.
Schambach is a serial entrepreneur and commerce pioneer. He is credited with inventing the first-ever standard software for online shopping at Intershop, and later revolutionizing e-commerce by offering it as a cloud service with Demandware (now Salesforce Commerce Cloud). As founder and CEO of NewStore, he's solving the omnichannel problem facing so many retailers and brands.
From the publisher's feed
The Endless Aisle Podcast takes an inside look at the world of retail from the people living and breathing it every day. You’ll hear from brand leaders, innovators on the tech side, store…