Move fast & slow down faster. Lessons from leading teams through a revolution.

AI solutions are revolutionizing the customer service industry, and Zendesk is truly doubling down on the opportunity. However, every revolution comes with a price. And that meant that the team needed to adapt and change as well. Let's explore how to maintain sanity in an environment that's constantly shifting beneath your feet, and when it makes sense to tactically slow down in order to speed up in the long run.