Engage Relate Perform

What do you perceive as superior customer service? When was the last time you entered a business and walked out thinking “Wow - they provide phenomenal customer service!” As we all know, many businesses and organizations tend to fall short when it comes to providing top-notch customer service – while for others, it seems as though it comes easily, or even naturally. So, what are the secret steps these companies are taking to ensure their employees consistently provide superior customer service?

Today, I discuss the 6 core elements of superior customer service and how you can apply each element into your current workplace and position. I discuss how your employees’ self-confidence and self-worth impacts the way they interact with customers. I explain the importance of teaching your employees how to provide caring communications when speaking with customers and why it’s critical to regularly practice habits of courtesy. I share how listening to the customer and doing what you say you’re going to do impacts how customers perceive your company and employees. I also explain how your employees’ knowledge and understanding of your company and the products or services it offers can sway your customer’s perception.

“The magic is in putting in the work consistently. You have to consistently do this daily.” - Murtaza Versi

This week on Engage Relate Perform:

●      How your employees’ self-confidence and self-worth impacts their customer service

●      The importance of practicing habits of courtesy

●      Teaching your employees to provide caring communications with their customers, both verbally and non-verbally

●      Examples of providing caring communications

●      The value of listening to the customer and delivering on what you say you will do

●      Why it’s critical for employees to learn and understand everything they can about their company and the products or services they offer

Resources Mentioned:

●      The 6 Elements of Superior Service article by John Tschohl

●      John Tschohl: The Loyal and the Relentless (#31)

Engage, Relate, Perform!

I’m Murtaza Versi, and this is Engage Relate Perform, the show that helps leaders and organizations drive long-term results by fostering relationships and enhancing engagement.

Whether you’re looking to improve your team’s performance while impacting lives and driving long-term results, or you already have that dream title, or you’re simply curious about how far you can challenge yourself, this is the show for you.

Get all the latest information at murtazaversi.com/pod and with us at [email protected].

Don’t forget to subscribe and leave a review wherever you get your podcasts!

Stitcher I TuneIn I Spotify I Google I Apple I iHeart Radio

Check out my ebook! 

I want to give you the opportunity to get my very free, very useful ebook, Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

It’s a 90 day, effective guide to get you inspired for your leadership journey daily. In it, you’ll find practical tips you can follow every day to guarantee that you give and get the best out of existing relationships for long-term results.

It takes 90 days to create a lifestyle. That’s what culture means: a way of life. So if you want to do the work but still enjoy the journey and, above all, look forward to it day by day, then go to my website and download your copy of Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

Mokadi Max Mathye has 25 years of experience as a senior business leader in the private and public sectors. He is passionate about business leadership development journeys, corporate governance, customer service, learning and skills development, coaching and mentoring, and professional development of teachers and educators. He has a successful career as an executive and non executive director of private and public entities. He is the founder and CEO of consultant company MMDDCC, as well as the national president of Coaches and Mentors of South Africa (COMENSA).

Today, Mokadi joins me to talk about what it means for a leader to be a coach. He points out that every leader needs followers, and he posits that the way to gain true followers is to engage them. He discusses how to engage your followers, emphasizing the importance of treating them as equal colleagues and co-contributors rather than subordinates. He talks about the benefits of this approach and distinguishes between supportive and judgmental leadership. Finally, he notes the importance of understanding the why of your organization.

“You cannot be a leader unless there are followers that are following you.”

- Mokadi Max Mathye

This week on the Engage Relate Perform Podcast:

●      Leaders as coaches

●      The importance of engaging your followers, and why it’s risky to steamroll them instead

●      The benefits of a co-creator mindset

●      The importance of equality on a team

●      Supportive vs judgmental leadership

Resources Mentioned:

●      COMENSA

●      [email protected]

●      Murtaza Versi on LinkedIn

Engage, Relate, Perform!

I’m Murtaza Versi, and this is Engage Relate Perform, the show that helps leaders and organizations drive long-term results by fostering relationships and enhancing engagement.

Whether you’re looking to improve your team’s performance while impacting lives and driving long-term results, or you already have that dream title, or you’re simply curious about how far you can challenge yourself, this is the show for you.

Get all the latest information at murtazaversi.com/pod and with us at [email protected].

Don’t forget to subscribe and leave a review wherever you get your podcasts!

Stitcher I TuneIn I Spotify I Google I Apple I iHeart Radio

Check out my ebook!

I want to give you the opportunity to get my very free, very useful ebook, Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

It’s a 90 day, effective guide to get you inspired for your leadership journey daily. In it, you’ll find practical tips you can follow every day to guarantee that you give and get the best out of existing relationships for long-term results.

It takes 90 days to create a lifestyle. That’s what culture means: a way of life. So if you want to do the work but still enjoy the journey and, above all, look forward to it day by day, then go to my website and download your copy of Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

Looking for a sign? Here it is: the Coaching for Success program, our upcoming workshop designed to help you build your dream team, hosted by Noesis Strategic Institute and Service Quality Institute of the US.

Today, I talk about Coaching for Success. I explain what it is, talk about what it can do for you, and share where you can sign up and learn more.

“The training and techniques outlined in this program will help you and your entire organization succeed in the face of any obstacle by equipping you with state-of-the-art coaching skills to positively impact employees on a daily basis.”

- Murtaza Versi

This week on the Engage Relate Perform Podcast:

●      What the Coaching for Success program can do for you

●      Creating and managing effective teams

●      How to sign up for Coaching for Success

Resources Mentioned:

●      Noesis Strategic Institute

●      Service Quality Institute of the US

●      Coaching for Success

Engage, Relate, Perform!

I’m Murtaza Versi, and this is Engage Relate Perform, the show that helps leaders and organizations drive long-term results by fostering relationships and enhancing engagement.

Whether you’re looking to improve your team’s performance while impacting lives and driving long-term results, or you already have that dream title, or you’re simply curious about how far you can challenge yourself, this is the show for you.

Get all the latest information at murtazaversi.com/pod and connect with us at [email protected].

Don’t forget to subscribe and leave a review wherever you get your podcasts!

Stitcher I TuneIn I Spotify I Google I Apple I iHeart Radio

Check out my ebook!

I want to give you the opportunity to get my very free, very useful ebook, Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

It’s a 90 day, effective guide to get you inspired for your leadership journey daily. In it, you’ll find practical tips you can follow every day to guarantee that you give and get the best out of existing relationships for long-term results.

It takes 90 days to create a lifestyle. That’s what culture means: a way of life. So if you want to do the work but still enjoy the journey and, above all, look forward to it day by day, then go to my website and download your copy of Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

Laura Minde is the Managing Director and Founder of Outstanding Solutions Ltd., a hospitality consulting firm based in Tanzania that is dedicated to actively contributing to the growth of the Tanzania and East Africa tourism and hospitality sector through high-quality workforce training. Laura has 5 years of experience in training corporate staff and management employees to develop skills, competencies, and knowledge in workplace standards. She obtained her Bachelor’s degree in Food Science and Technology from the Sokoine University of Morogoro and holds a dual Master’s degree in International Hospitality Management from EM Lyon and the Institut Paul Bocuse.

Laura joins me today to discuss her bottom-up approach to creating company cultures and boosting ethical conduct in the workplace. We discuss why it’s necessary to take a bottom-up approach to ethical conduct when creating company cultures and why it’s crucial for employers and senior executives to model the behavior they expect from their employees. We discuss strategies you can use if you discover your company’s values are not aligned with your own and the value of organizations maintaining an ‘open door policy’ when handling employee complaints. Laura shares the steps employers can take to create a culture of ethical behavior and what employees can do when they witness unethical behavior in the workplace. We also discuss why regularly training your employees on ethics is crucial for maintaining a good company culture and creating trust among your employees.

“As a leader, we have to remember that our employees emulate what we do. - so it’s important to be on the right track and lead by example.” - Laura Minde

This week on Engage Relate Perform:

●     Why a bottom-up approach to ethical conduct is necessary in every organization

●     The importance of modeling the behavior and conduct you expect from your employees

●     What to do when your personal values are not aligned with your company’s

●     How to create a culture of ethical behavior

●     Identifying your personal values and morals

●     What to do when you witness unethical behavior in the workplace

●     The value of having an HR department that is actively engaging with employees

●     How maintaining an ‘open-door policy' for communicating unethical behavior helps boost trust within your organization

●     How stress and the global economy can lead to unethical behavior in the workplace

●     The importance of recognizing your staff for good performance while taking time to understand the root cause of unethical behavior

Connect with Laura Minde:

●     Outstanding Solutions Ltd.

●     Outstanding Solutions Ltd. on LinkedIn

●     Outstanding Solutions Ltd. on Instagram

●     Outstanding Solutions Ltd. on Facebook

●     Laura Minde on LinkedIn

Engage, Relate, Perform!

I’m Murtaza Versi, and this is Engage Relate Perform, the show that helps leaders and organizations drive long-term results by fostering relationships and enhancing engagement.

Whether you’re looking to improve your team’s performance while impacting lives and driving long-term results, or you already have that dream title, or you’re simply curious about how far you can challenge yourself, this is the show for you.

Get all the latest information at murtazaversi.com/pod and with us at [email protected].

Don’t forget to subscribe and leave a review wherever you get your podcasts!

Stitcher I TuneIn I Spotify I Google I Apple I iHeart Radio

Check out my ebook!

I want to give you the opportunity to get my very free, very useful ebook, Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

It’s a 90-day, effective guide to get you inspired for your leadership journey daily. In it, you’ll find practical tips you can follow every day to guarantee that you give and get the best out of existing relationships for long-term results.

It takes 90 days to create a lifestyle. That’s what culture means: a way of life. So if you want to do the work but still enjoy the journey and, above all, look forward to it day by day, then go to my website and download your copy of Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

In his book Make Your Bed: Little Things That Can Change Your Life…And Maybe the World, Admiral William H. McRaven posits that making your bed in the morning can change the trajectory of your day, and in turn, your life.

Today, I talk about this idea. I expand on it, explaining why such a simple morning task has such a huge effect. I talk about the benefits of a morning routine, no matter how simple, and I note that these benefits affect your work-life balance, self care habits, general sense of accomplishment, and self-discipline.

“Whatever morning routine you choose, it is less about the actions themselves and more about the time you take to carefully plan out how you are going to perform throughout the day.”

- Murtaza Versi

This week on the Engage Relate Perform Podcast:

●      The power of making your bed

●      The benefits of a morning routine

●      Why making your bed counts as self care

Resources Mentioned:

●      Make Your Bed: Little Things That Can Change Your Life...And Maybe the World by Admiral William H. McRaven

●      [email protected]

●      Murtaza Versi on LinkedIn 

Engage, Relate, Perform!

I’m Murtaza Versi, and this is Engage Relate Perform, the show that helps leaders and organizations drive long-term results by fostering relationships and enhancing engagement.

Whether you’re looking to improve your team’s performance while impacting lives and driving long-term results, or you already have that dream title, or you’re simply curious about how far you can challenge yourself, this is the show for you.

Get all the latest information at murtazaversi.com/pod and with us at [email protected].

Don’t forget to subscribe and leave a review wherever you get your podcasts!

Stitcher I TuneIn I Spotify I Google I Apple I iHeart Radio 

Check out my ebook!

I want to give you the opportunity to get my very free, very useful ebook, Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.

It’s a 90 day, effective guide to get you inspired for your leadership journey daily. In it, you’ll find practical tips you can follow every day to guarantee that you give and get the best out of existing relationships for long-term results.

It takes 90 days to create a lifestyle. That’s what culture means: a way of life. So if you want to do the work but still enjoy the journey and, above all, look forward to it day by day, then go to my website and download your copy of Engage, Relate, Perform – 90 Days to Conscious Leadership and Performance Culture.