Engaging Internal Comms Series 4

In this episode we explore frontline workers and how we communicate with them. These are employees who do not usually interact with technology in the way that we think they will. Sometimes this population is referred to as deskless workers. Globally, there are 2.7 billion deskless workers, and they span a number of sectors, including supply chains, manufacturing, health and education.

Sometimes stories are overlooked from the perspective of how we can use them to make meaning of our own experiences. This is important in order to be able to help people to learn from what we've learned and also to be able to get our points of view and ideas across more clearly. In this episode we look at using our own stories to teach, lead and inspire within our organisations.

In this episode we explore the importance of civility and politeness in organisational communications. A recent article in Psychology Today discussed how, in America, people routinely engage and witness aggressive or mean spirited behaviour towards each other. How we can air differences in a way that is civil and not allow hostility and incivility to become a problem within our organisations?

Whether we are working in an organisation that has a lot of trust or one that is inherently distrustful, the impact that can have on the way our messages land and how receptive people are to them can be significant. So in this episode, we're going to look at trust, we're going to dig into it in a lot more detail and understand what it is.

According to some surveys, 85% of employees are reporting to be disengaged. A key part of that is the inclusivity and sense of belonging that we have in our workplaces. It's often the case that our workplaces have evolved over time and there's not really been a lot of conscious thought gone into them. In this episode we explore how can create a conscious workplace, particularly in the context of multigenerational working.

In this episode, we explore the difference between synchronous and asynchronous communication and the ways that we can improve the way we use these approaches. In particular, we look at them in the context of supporting our workers who are working remotely.

What are some of the lessons that we can learn from a communications, from an engagement, and from an alignment perspective when it comes to lessons from Formula One, a highly competitive, highly visual, very glamorous industry. How can we use some of those lessons that Formula One deploys week in, week out, successfully year after year?